Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3B
Reporting Line: Portfolio Business Change Manager
Contract Type: Fixed Term Contract – 18 months
Location: London
What to expect
As a Business Change Manager, you will join us on our journey and undertake a truly valuable role, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset.
You will be working with the Programme/Project teams, to ensure that change initiatives are effectively delivered at an operational level, minimising resistance and achieving intended business outcomes and benefits.
This role offers you a unique opportunity to make a tangible impact, drive innovation, and contribute to shaping the future of our organisation and the communities we serve.
How our people behave is as important to Post Office, as what is delivered. The Business Change Manager will role model the Post Office behaviours and demonstrate a Postmaster first mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
* 25 days annual leave (rising to 30 after 2 years), plus bank holidays
* Up to 10% on target bonus opportunity
* Generous pension scheme with minimum 9% employer contribution
* Access to 24/7 digital GP services and our Employee Assistance Programme
* 6 x Life assurance and income protection after 12 months service
* Over 400 online courses, mentoring, apprenticeships, and development programmes
* Access to our benefits platform for exclusive discounts & savings
for a detailed overview of our benefits
What you’ll need to succeed
To be successful in this role you will have proven experience in delivering Business Change in complex, multi-site environments (ideally retail or network-based).
As a Business Change Manager, you will have excellent interpersonal skills with the ability to adapt communication styles and collaborate cross-functionally to drive successful outcomes and business decisions.
In addition to this, the ideal candidate will have:
* Strong understanding of change frameworks (e.g. Prosci, ADKAR, Kotter’s).
* Excellent stakeholder management and influencing skills.
* Experience delivering large-scale transformation programmes.
* Strong communication and engagement capability.
* Experience in change impact assessment and readiness planning.
* Ability to manage multiple initiatives simultaneously with competing priorities.
* Comfortable working in ambiguity and navigating resistance to change.
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.