About the job
We're looking for an organised and proactive individual to take responsibility for the timely production and maintenance of train crew rosters for both Customer Drivers and Customer Experience Ambassadors.
You'll play a key role in ensuring that rosters, diagrams, and staffing arrangements are managed efficiently and accurately, supporting both operational performance and colleague wellbeing.
This is a fast-paced and detail-oriented role where you'll help ensure our teams are in the right place at the right time, while maintaining compliance with fatigue management standards and company procedures.
Based in our Preston Office, you will be the main point of contact for all rostering-related queries for colleagues, you will play a key part in our growing team and helping to create an inclusive and positive workplace culture.
About you:
You will live within a 60-minute commute of our Preston office. You'll be a self-motivated and highly organised individual, ideally with experience in staff scheduling or rostering, either within the rail industry or a similar operational environment.
You'll have strong interpersonal and communication skills, with the ability to work collaboratively and influence colleagues at all levels.
Analytical and IT-savvy, you'll be confident using systems such as Excel to create, interpret, and present data.
You'll need to have:
1. Knowledge of rostering systems and principles, terms and conditions, and roster development
2. An understanding of train crew diagramming patterns and fatigue management processes
3. Competence in Microsoft Office applications (Word, Excel)
4. Strong attention to detail and problem-solving ability
5. Excellent time management and organisational skills
6. A customer-focused approach, acting as an ambassador for the company
7. The ability to adapt quickly, embrace new technology, and work well under pressure
There are no formal educational requirements for this role; however, you should be educated to a good standard and able to demonstrate relevant experience and capability.
Key accoutabilities:
8. Complete train crew rosters (Customer Drivers and Customer Experience Ambassadors) in a timely and accurate manner
9. Post roster and diagram changes within agreed timescales
10. Ensure efficient rostering that aligns with working hour requirements and safety standards
11. Coordinate release of train crew for training, briefings, assessments, and medicals
12. Produce amended diagrams to meet short-term planning requirements
13. Prepare and submit overtime returns for each period
14. Monitor fairness and effectiveness of work and rest day patterns
15. Manage leave requests and maintain accurate leave records
16. Monitor fatigue in line with our standards, producing reports as required
17. Track and respond to shift swaps, sickness absences, and additional duties
18. Produce daily working sheets for Customer Ambassadors and Drivers
19. Maintain up-to-date records of driver route and traction knowledge
20. Liaise with Driver Instructors and Experience Team Managers to ensure timely assessments
21. Arrange accommodation, travel, and taxis as required
22. Support data analysis and performance reporting, contributing to continuous improvement
About the location
You must live within a 60 minute commute of our Preston office
Working pattern
37.5 hours per week with on-call duties.
The Reward
23. Defined Contribution Pension Scheme – We will pay in a minimum of 10% (5% employee contribution and 5% employer contribution) to a maximum total contribution of 20%.
24. Incentive Scheme/Bonus
25. Employee Assistance Programme
26. Travel Offers – Free travel on Lumo services and travel offers for bus and rail tickets and Day Rover Rail tickets at a discounted price for friends and family (after 6 months of service).
27. Shopping & Lifestyle Discounts
28. Discounted Gym Membership
29. Employee Share Plans (Save as you Earn and Buy as you Earn)
30. Life Assurance Cover 4 x your annual salary
31. Income Protection Scheme
32. 25 days annual leave plus bank holidays
33. Access to a digital GP 24/7
34. Tax Benefit Bike Scheme
We all belong at "First Rail Stirling". FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.