General Manager role at Guardian Jobs
Overview
Full responsibility for the effective management of Clare Park Private Retirement Residences located in a rural location on the Hampshire/Surrey border set in 8 acres of grounds, providing independent living for retired, active people. There is a variety of accommodation to suit individual needs: suites, single rooms, apartments and bungalows. The organisation aims to offer an exceptional experience for residents, their families and staff, and maintaining this reputation is key. Clare Park Private Retirement Residences is not a care home. The General Manager is required to work 40 hours per week and live on-site with 24-hour responsibility in case of emergencies, except when alternative arrangements are set in place. A spacious 2-bedroom property is provided. Heads of Department form an established team and share the workload.
The role is diverse and requires an inspirational leader with sound commercial acumen and strong leadership skills. The General Manager must demonstrate a high degree of empathy and understanding of how best to meet the needs of the residents. Excellent communication skills and a genuine interest in working with the active elderly to provide a warm, supportive and caring environment are essential.
General Manager Responsibilities
* Financial control in collaboration with Finance & Admin Manager
* People management & development
* Estate management: project managing ongoing maintenance and refurbishment projects
* Commercial management – marketing and promotion to ensure occupancy levels are maintained
* Resident relations: provide a visible presence and develop relationships with residents and their families
* Oversight of operations and service delivery: catering, housekeeping, transport and emergency care/first aid
* Governance: trustee and resident committee meetings; adherence to regulatory requirements
Experience
* Proven experience and accountability for the commercial and financial operation of an organisation or division
* Experience of general management in a residential setting highly desirable (schools/university campus/hotels/cruise lines)
* Hands-on, visible leadership with empathy towards supporting the active elderly
* Good project management and organisational skills
* Experience of facilities, estate management or building maintenance
* Strong administration skills with ability to implement systems, processes and procedures
* Sound financial awareness (reading financial reports essential, budget preparation and forecasting)
* Registered First Aider (desirable)
* Experience participating in and chairing meetings
* Experience developing and maintaining key relationships with multiple internal and external stakeholders
Personal Attributes
* Strong written and verbal communication; high standard of presentation
* Loyalty, compassion, patience and understanding of residents, staff and families
* Leadership that encourages a positive culture
* Flexible and approachable with a hands-on leadership style
* Calm under pressure with problem-solving ability
* Comfortable living on-site and available 24/7 for emergencies
* Willingness to undergo a DBS check
Key Dates
Closing date for applications: Monday 29th September 2025. Shortlisted applicants: response by 1st October 2025. Highpoint Consultant interviewing of candidates: 8th – 10th October 2025. Client first interviews: 22nd October 2025. Client second interviews: 4th & 5th November 2025.
Thank you for your application. due to high volume of candidates, if you have not heard back within 5 days please assume you have not been successful on this occasion.
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