At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca‑Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
Our People Partner for UK&I Retail plays a critical role in delivering our retail people strategy across our national estate. This is a truly field‑based role, partnering directly with Regional Operations Directors (RODs) and Area Managers to create impact where it matters most – in our stores and with our teams.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award‑winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee‑growing communities and support your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day to day.
And as a People Partner – UK&I Retail, there’s never been a better time to join.
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some brilliant perks to sweeten the deal:
* Share Investment Plan (SIP) – own a piece of Costa through Coca‑Cola
* Annual discretionary bonus scheme
* Smart pension with up to 10% employer match
* 50% discount in Costa‑owned stores, 25% discount in participating stores
* Private medical cover
* And more — explore our full range of perks at: https://bit.ly/costaperks
We're passionate about being a great place to work, where everyone can bring their unique selves into our mix. Our values guide how we work: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a People Partner – UK&I Retail is about so much more than delivering people initiatives - it’s your chance to stir up real success in a fast‑paced, commercially driven environment. You’ll be:
* Partnering with Regional Operations Directors (RODs) and operational leaders to drive and deliver the UK&I Retail People Strategy across a 1,600‑store estate.
* Operating in the field to implement the People strategy for retail – ensuring complete focus on delivering the plan and evolving as needed.
* Creating connection to our retail operation. Being close to the detail so that real-time insights are captured to ensure we our finger is on the pulse for our teams and our customers.
* Supporting key people priorities, including talent development, engagement, capability uplift and people planning cycles.
* Driving commercial outcomes through people, supporting new store openings (NSOs), onboarding and capability development that improves customer experience.
* Collaborating with COEs to ensure people programmes land consistently and effectively across the estate.
Who you are
It’s your unique ingredients we’re interested in:
* An experienced HR Partner from a multi‑site retail or hospitality environment, comfortable influencing senior operational leaders.
* A strategic thinker who can stay focused on long‑term plans while working in a fast‑paced, ever‑changing environment.
* A strong communicator who builds trust quickly, adapts to different communication styles and thrives in the field.
* Resilient, commercially minded, and able to navigate ambiguity with confidence.
* Someone energised by being out in the business, building credibility face‑to‑face and seeing impact firsthand.
Where you’ll work
This role is Field Based – National.
You’ll travel extensively across the UK, from Scotland to the South West, spending the majority of your week out in the field with Regional Operations Directors (RODs), Area Managers (Ams) and store teams. You’ll also attend regular regional meetings.
#J-18808-Ljbffr