Job Description:
We are seeking an enthusiastic Entry-level Customer Service Agent to join our team. This is an excellent opportunity for someone starting their career who enjoys working with people and wants to gain hands-on experience in customer service and marketing support. You will be the first point of contact for customers, ensuring a positive experience while assisting the marketing team with client-facing activities.
Key Responsibilities:
* Respond to customer inquiries and provide accurate information in a friendly and professional manner.
* Support marketing campaigns by engaging with customers and promoting services.
* Handle customer concerns with patience and ensure issues are resolved promptly.
* Assist with administrative and support tasks as needed.
* Maintain up-to-date knowledge of company products, services, and promotions.
Requirements:
* Excellent communication and interpersonal skills.
* A positive, customer-focused attitude with problem-solving ability.
* Ability to work well in a fast-paced team environment.
* Strong organisational skills and attention to detail.
* Previous experience in customer service is a plus but not required – full training will be provided.
What We Offer:
* Comprehensive training and mentorship.
* Opportunities for growth and career development in marketing and customer service.
* A supportive and collaborative team environment.
Start your career with us and gain valuable experience in customer service and marketing – apply today
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Employee mentoring programme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Sabbatical
* Sick pay
Work Location: In person