Choose a job you love, and you will never work a day in your life." At PayProp we live by this mantra. As a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. To date, we've automated over £2bn in rental property payments. And we're just getting started This is your chance to join a very successful business and be part of our continued growth in the UK market. Location: PayProp have adopted a distributed working model and as such this role will be home based however will require regular travel to head office in Sevenoaks, Kent for team meetings. This is an incredible opportunity to join a socially responsible company during an exciting period of growth. If you have a passion for building relationships, are tenacious and thrive on delivering customer excellence then we have the role for you Overview We are seeking a highly motivated and customer-focused individual to join our team as a client relationship manager. In this role, you will be responsible for promptly and professionally handling customer calls and tickets, resolving inquiries, providing product support, and ensuring an exceptional customer experience at every interaction. Our key priorities include understanding and championing the needs of our clients, fostering strong relationships, and collaborating with internal departments to swiftly address any issues that may arise and potentially lead to client attrition. Our commitment remains steadfast in consistently striving to establish a new standard in customer excellence to help achieve lasting sustainability and impact on the UK business growth. Truth, Care and transparency are the core of all communications and engagement with clients and colleagues. Responsibilities: Respond to customer inquiries and support tickets via phone, email, and other communication channels promptly and courteously. Listen attentively to customer concerns, troubleshoot issues, and provide appropriate solutions and assistance. Accurately document and track customer interactions and issue resolutions in our CRM system. Escalate complex or unresolved issues to the appropriate department or supervisor for further investigation and resolution. Collaborate effectively with team members and other departments to ensure timely resolution of customer issues and inquiries. Provide product information, guidance, and assistance to customers to maximise their satisfaction and usage of our products/services. Identify and escalate recurring or systemic issues to management for review and resolution. Strive to meet and exceed established performance metrics and service level agreements (SLAs) for response times, resolution times, and customer satisfaction scores. Qualifications: Previous experience in a customer service, customer support or a related field preferred Familiarity with CRM software and ticketing systems preferred. Excellent verbal and written communication skills, with a professional and courteous demeaner. Strong active listening and problem-solving abilities. Ability to work independently with minimal supervision, as well as collaboratively as part of a team. Natural ability to build rapport and trust An outgoing and adaptable approach Ability to remain composed and deliver results in dynamic and high-pressure environments Strong attention to detail and accuracy in documenting customer interactions and issue resolutions. Passion and enthusiasm for a customer-centric approach What you can expect from us: Trust - we hire passionate, driven team players from around the world and give them the room to do their jobs. Training - you're not alone. Our team of experts will help you get the most out of your working life. Respect - this isn't a 24/7 job. You'll have targets, and we'll help you achieve and surpass them. Vacations - unlike some companies, we want you to take holidays. Your happiness and well-being are as important to us as your performance. Diversity - join our team of 140 individuals working in five countries across three continents. Time to volunteer - the technology behind PayProp is based on that of our Foundation in the charity sector, and we give back by giving all employees one paid day a month to volunteer for a non-profit of their choice. Well-being - we offer BUPA health insurance, with your premium covered by us, to help take care of you should you need it.