Operations & After Sales Administrator
Please only apply if you love taking ski or snowboard holidays and you are motivated to work 100% from home.
WE DO NOT WISH TO BE CONTACTED BY RECRUITMENT AGENCIES
Reporting To: UK Operations Manager
Job Location: Home / Remote
Working Contract Terms: Fixed Term Contract - Maternity Leave Cover - 1st September 2025 - 30th April 2026
Working Hours: 40 hours a week Sept 1st 2025 - April 30th 2026. Shifts between 09:00 -18:30 Monday to Friday. Some weekend working and overtime required.
Overview
This role has become available due to the need to cover maternity leave for a period of at least 8 months. The role focuses on delivering a high level of service to customers, agents and transport suppliers, after holidays have been sold.
Demonstrating meticulous attention to detail, ensuring everything is booked accurately ready for our customers to enjoy their holiday. The role requires meticulous work ethic and attention to detail, good customer service skills, excellent communication, being able to prioritise workload. Although this role sits within our swift paced operations team, you will also work closely with our sales team and transfer
About us
SkiWeekends is over 30 years old and has been operated by us for 17 years, now under the parent company of Ski Elements Ltd, we also acquired flexiski in 2021.
The owners Sarah and Dan Fox are both passionate skiers who love the mountains and the ski industry, they have visited almost every resort and most hotels on the program and are involved on a day-to-day basis. The teams both overseas and in the UK are at the heart of who we are and building a happy team who get the job done is core to what we aim to achieve.
Across more than 30 resorts and 6 countries Ski Weekends; UK largest short breaks operator ; focuses on its chalets and value 3-4 star hotels across the alps. Flexiski; with luxury chalets and 4-5 star hotels.
Principle Responsibilities
* Manage transfer bookings; providing correct availability and pricing to sales and marketing, booking transfers with suppliers, providing transfer information to guests
* Manage data efficiently and accurately in the reservation system
* Loading accommodation beds, lift passes and equipment hire using supplier contracts
* Ensuring all offers, pricing and content are up to date
* Managing stop sales, room allocations and withdrawals
* Updating and overseeing hotel availability
* Updating automated email templates
* Maintain a good working relationship with suppliers, ensuring they receive accurate reports and customer updates in a timely manner
* Assist in all arrival and manifest reporting to suppliers and Ski Elements Ltd overseas team, including data checking and report distribution
* Check suppliers’ invoices; addressing any inaccuracies and approving for payment
* Action post sales incoming calls, emails and online bookings
* Invite customers to book ski extras such as equipment hire, lift passes and airport transfers
* Check booking data and request missing data from customers bookings
* Take customer payments and send balance due reminders
* Send pre arrival information to customers in line with company standards
* Use the reservation system to check bookings have all information needed prior to travel and follow up on missing information
* Use Microsoft Teams to communicate throughout the day with colleagues, to enable effective communication within our remote working from home team
* Develop and maintain positive working relationships with the UK and Overseas team, to ensure strong and consistent teamwork
* Minimise losses to the Company through due diligence and attention to detail
* Any other work as may be reasonably asked by the Company
Skills and Attributes
* Experienced in administration or customer service
* Be confident, happy and effective in a home working environment
* Excellent communication skills (both written and verbal)
* Effectively communicate with customer and external suppliers
* Happy to make outgoing calls to customers
* A mature, professional attitude, with enthusiasm and a desire to learn and take on new responsibilities
* Capacity to co-ordinate and prioritise multiple tasks, working calmly under pressure with many tasks to do, with a can-do attitude
* A good team player who brings out the best in their colleagues and shows ambition for team success ahead of personal achievement
* Strong IT skills, in particular Microsoft Outlook, Excel & Teams
* Highly organised with meticulous attention to detail
* Highly motivated, positive in attitude and committed to business growth
* Adaptable in approach, prepared to be flexible around the needs of a growing business
Holiday Entitlement
* 22 days per year plus bank holidays pro rata Benefits
* Overtime paid and additional accrued annual leave
* Company pension scheme
* Flexible working hours
* Work from home
* Ski holiday for two people (conditions apply)
* Discount for family and friends
* Annual team ski trip – subject to business targets
Additional information
* In our peak operational period (December – March) we are open between 9 am – 6.30 pm, Monday to Friday, with reduced opening times over the weekend
* We are open 9 am to 5.30 pm Monday to Friday in the summer (April – August)
* Flexibility and rotas are planned with you to cover open hours
How to Apply
Please email your CV with a cover letter to personnel@skiweekends.com. Subject title: Operations Administrator Application.