2 months contract with a Local Authority (with a possibility of extension)
Job Summary:
• Redditch Borough Council is seeking a highly skilled Housing Income Manager to lead and manage the Housing Income and Tenancy Sustainment teams at the Woodrow Office, Redditch.
• The postholder will ensure efficient rent and service charge collection, balance tenancy sustainment with enforcement, and support residents while safeguarding the Housing Revenue Account.
Key Duties/Accountabilities (Sample):
• Lead and manage specialist officers and advisors, including Team Leaders, Rent Officers, Charges Officers, Housing Services Assistant, and Apprentices.
• Support operational and strategic managers in delivering Housing Income and Tenancy Sustainment objectives, deputising where required.
• Maximise income recovery, including dwelling and garage rents, service charges, recharges, and former tenant debts.
• Balance tenancy sustainment and support with enforcement, ensuring eviction is a last resort.
• Ensure compliance with Housing Act 1996, Service Charging Regulations, Rent Standard, Leaseholder Reform, and other relevant legislation.
• Monitor team performance, set KPIs, manage risks, and implement continuous improvement initiatives.
• Lead, develop, and motivate staff through regular one-to-one meetings, training, and performance management.
• Foster partnership working with internal teams and external agencies to improve service delivery and community outcomes.
• Oversee budgets, expenditure, and grant funding, ensuring transparency, integrity, and value for money.
• Ensure safeguarding procedures are followed and risks managed effectively.
• Maintain accurate records, audit trails, and IT systems to support effective service delivery.
Skills/Experience:
• Minimum Level 4 qualification in Housing Management or Social Housing, with CIH membership maintained annually.
• At least 5 years’ experience in housing and advice services, including 2+ years in a managerial role.
• Strong knowledge of Housing Act 1996, housing debt recovery, and relevant legislation, regulations, and policy.
• Demonstrable experience in leading teams, performance management, and process improvement.
• Proven ability to manage complex, contentious issues, complaints, and legal challenges.
• Experience in partnership and stakeholder engagement, achieving excellent outcomes.
• Strategic thinking and operational delivery skills, with the ability to motivate and align teams to organisational objectives.
• Strong problem-solving, risk management, and decision-making skills.
• Excellent interpersonal, communication, and leadership skills, with ability to build high-performing teams.
Additional Information:
• This interim role (26/01/2026 – 30/04/2026, 37 hours per week) will cover long-term sickness with possible extension.
• The role involves agile working, with a minimum of 2–3 days in the office per week.