Job summary
As the Residential Service Manager, you will play a pivotal role in ensuring the delivery of high-quality rehabilitation service. You will manage day to day operations, link with our community services to support pre rehab and aftercare following the client's journey through rehabilitation and ensure compliance with CQC standards while promoting the well-being of our clients.
Main duties of the job
Key responsibilities: Oversee the management of residential service, ensuring high standards of care and support Lead, mentor and develop a skilled team of Counsellors and Support Workers Foster a positive and inclusive environment that promotes recovery and personal development Ensure compliance with CQC regulations and maintain an excellent standard of service delivery Collaborate with WithYou services in the community and through central support teams Support the development of policy, SOP and guidelines for the service
About us
WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.
Details Date posted
09 May 2025
Pay scheme
Other
Salary
£30,080 to £53,560 a year
Contract
Permanent
Working pattern
Full-time
Reference number
oc-1746175753-TD0GM
Job locations
Truro
Truro
TR1 1JE
Job description Job responsibilities
All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that the closing date for this role is 30th May 2025 however; we may close early should sufficient applications be received, so early application is advised. About the Role Are you a passionate and experienced leader in the field of drugs and alcohol rehabilitation? WithYou Chy is seeking a dedicated Residential Service Manager to oversee our trauma-informed transformative 18 bedded residential facilities and be responsible for a great team of Counsellors and Support Workers. If you have a strong background in mental health and previous experience in residential services, we want to hear from you. At WithYou Chy, we are committed to providing compassionate and effective support to clients as they follow their journey through rehabilitation to recovery. Our team is dedicated to fostering an environment of recovery, growth and empowerment. For a full copy of the job description/person specification and for more information, please contact the Recruitment Team at. Please note the salary band is based on experience and qualifications. Benefits
1. 28 days annual leave, plus bank holidays
2. An extra day off for your birthday or a special occasion of your choice
3. Enhanced maternity, paternity and adoption leave
4. 2 days paid volunteer leave per year
5. Auto-enrollment into We Are With You's pension scheme
6. Access to a Blue Light Card - giving you great savings on big high-street and online brands
7. Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
8. We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Job description Job responsibilities
All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that the closing date for this role is 30th May 2025 however; we may close early should sufficient applications be received, so early application is advised. About the Role Are you a passionate and experienced leader in the field of drugs and alcohol rehabilitation? WithYou Chy is seeking a dedicated Residential Service Manager to oversee our trauma-informed transformative 18 bedded residential facilities and be responsible for a great team of Counsellors and Support Workers. If you have a strong background in mental health and previous experience in residential services, we want to hear from you. At WithYou Chy, we are committed to providing compassionate and effective support to clients as they follow their journey through rehabilitation to recovery. Our team is dedicated to fostering an environment of recovery, growth and empowerment. For a full copy of the job description/person specification and for more information, please contact the Recruitment Team at. Please note the salary band is based on experience and qualifications. Benefits
9. 28 days annual leave, plus bank holidays
10. An extra day off for your birthday or a special occasion of your choice
11. Enhanced maternity, paternity and adoption leave
12. 2 days paid volunteer leave per year
13. Auto-enrollment into We Are With You's pension scheme
14. Access to a Blue Light Card - giving you great savings on big high-street and online brands
15. Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
16. We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Person Specification Qualifications Essential
* Level 5 Qualification in Leadership and Management
* Qualification in Social Care
Experience Essential
* A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services) preferably within residential service
* Understanding of CQC, person centred and outcome focused practice; safeguarding
* and risk management
* Knowledge of working in Mental Health/ Drugs and Alcohol residential care service
* Excellent leadership, communication and organisation skills
* Strong interpersonal and relationship building skills
* Problem resolution and solution focused with ability to prioritise
* Ability to work effectively with diverse team and foster collaboration
* Verbal and written communication skills
* IT competent
Person Specification Qualifications Essential
* Level 5 Qualification in Leadership and Management
* Qualification in Social Care
Experience Essential
* A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services) preferably within residential service
* Understanding of CQC, person centred and outcome focused practice; safeguarding
* and risk management
* Knowledge of working in Mental Health/ Drugs and Alcohol residential care service
* Excellent leadership, communication and organisation skills
* Strong interpersonal and relationship building skills
* Problem resolution and solution focused with ability to prioritise
* Ability to work effectively with diverse team and foster collaboration
* Verbal and written communication skills
* IT competent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
We Are With You
Address
Truro
Truro
TR1 1JE
Employer's website
https://www.wearewithyou.org.uk/ (Opens in a new tab)
Employer details Employer name
We Are With You
Address
Truro
Truro
TR1 1JE
Employer's website
https://www.wearewithyou.org.uk/ (Opens in a new tab)
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