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* Hours of work: Monday – Thursday 07:45 – 16:45, Monday – Friday 07:45 – 13:45 (the week after – Rotating)
* Company Pension
* Health Insurance – upon successful completion of probationary period
* Free Car Parking on site
Due to expansion and company growth, we are seeking for a customer service advisor to join a well-established company in the Dudley area. The successful applicant will report to the Customer Services Manager and be responsible for the day-to-day support to customers while liaising effectively with internal company functions. This is a highly interesting and challenging role which will support the growth of the company to always ensure excellent customer satisfaction.
Key Responsibilities
* Build and develop lasting relationships with new and existing customers to achieve sales growth and improve customer retention.
* Maintain strong relationship with internal teams on site and in the field to ensure that first class customer service is delivered.
* Prioritise and coordinate tasks to ensure customer delight, respond effectively and timely to enquiries.
* Work as an integral part of the Customer Services Team acting in a professional manner and convey a positive and constructive approach.
* Proactively manage orders, respond to queries in a professional and friendly manner and use own initiative to ensure that orders go through without issue.
* Embrace new processes and systems to drive continuous improvement throughout the department.
* Previous Customer services experience in a manufacturing industry is desirable, however applicants without these skills and those who possess potential, and attitude will be considered.
* Customer driven and results orientated
* Attention to detail with the ability and determination to quickly respond calmly to customer enquiries.
* Excellent communication with confident and proactive customer services skills.
* Good time management and ability to prioritise workload
* Knowledge and exposure to export procedures
* Strong MS Office, ERP/ CRM Experience, Microsoft Business would be an advantage
Job Information
Job Reference: JOB3210_1680625985Salary: Salary From: £25000Salary To: £26000Job Industries: Call Centre and Customer ServiceJob Locations: Dudley, West MidlandsJob Types: PermanentJob Skills: Customer Service Advisor
Customer Services Advisor
Dudley
Permanent
£25,000-£26,000
What’s on offer:
1. Holidays: 22 days plus Bank holidays
2. Hours of work: Monday – Thursday 07:45 – 16:45, Monday – Friday 07:45 – 13:45 (the week after – Rotating)
3. Company Pension
4. Health Insurance – upon successful completion of probationary period
5. Free Car Parking on site
Due to expansion and company growth, we are seeking for a customer service advisor to join a well-established company in the Dudley area. The successful applicant will report to the Customer Services Manager and be responsible for the day-to-day support to customers while liaising effectively with internal company functions. This is a highly interesting and challenging role which will support the growth of the company to always ensure excellent customer satisfaction.
Key Responsibilities
6. Build and develop lasting relationships with new and existing customers to achieve sales growth and improve customer retention.
7. Maintain strong relationship with internal teams on site and in the field to ensure that first class customer service is delivered.
8. Prioritise and coordinate tasks to ensure customer delight, respond effectively and timely to enquiries.
9. Work as an integral part of the Customer Services Team acting in a professional manner and convey a positive and constructive approach.
10. Proactively manage orders, respond to queries in a professional and friendly manner and use own initiative to ensure that orders go through without issue.
11. Embrace new processes and systems to drive continuous improvement throughout the department.
Your skills
12. Previous Customer services experience in a manufacturing industry is desirable, however applicants without these skills and those who possess potential, and attitude will be considered.
13. Customer driven and results orientated
14. Attention to detail with the ability and determination to quickly respond calmly to customer enquiries.
15. Excellent communication with confident and proactive customer services skills.
16. Good time management and ability to prioritise workload
17. Knowledge and exposure to export procedures
18. Strong MS Office, ERP/ CRM Experience, Microsoft Business would be an advantage
Job Information
Job Reference: JOB3210_1680625985Salary: Salary From: £25000Salary To: £26000Job Industries: Call Centre and Customer ServiceJob Locations: Dudley, West MidlandsJob Types: PermanentJob Skills: Customer Service Advisor #J-18808-Ljbffr