Client Support Supervisor *12 Month FTC/Internal Applicants Only*
Full-time
Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
To support the Customer Service Manager Pre-Despatch, developing and supervising the Client Support Team to ensure they are offering outstanding customer service in a fast paced working environment and providing a continuous professional and dedicated facility for all Client needs.
Please note: this is a fixed term contract for 12 months to cover maternity leave
Working hours: Monday to Friday,08:00-16:30
Salary: £32,310.13 per annum
Key Duties of a Client Support Supervisor:
* Ensuring staff are adequately trained in their role & training records are maintained.
* Managing time & attendance system in the absence of the Client Control Manager, ensuring adequate cover across all shifts.
* Ensuring all client queries dealt with by Client Support are managed in a timely & professional manner.
* Ensuring client reports are accurate & communicated in accordance with agreed timeframes.
* Ensuring all client non conformances are recorded & fed back to the customer & corrective action is taken.
* Supporting ‘Investors in Excellence’ initiative by examining internal & external processes, with a view to driving improvement throughout the business.
* Ensuring all ISO requirements are fully satisfied & compiled with.
* Supporting the Client Support Manager in the implementation of new policies & procedures.
* Supporting the smooth implementation of new clients into the business and ensure all staff are fully trained and briefed.
* Other duties as reasonably required
Qualifications
* Previous Client or Customer Service experience.
* Ability to supervise and support a team.
* Planning & organising skills, high level of numeracy.
* Negotiating skills, ability to influence & steer.
* Ability to work efficiently & accurately under pressure.
* Effectively prioritise work load in order to meet set deadlines.
* Be professional, approachable & helpful to ensure smooth running of the general operation.
* Consumer orientated & customer service driven
Benefits
* Annual Leave– 28 days,inclusive of the bank holidays.
* Pension scheme –Wewant colleagues to enjoy a comfortable retirements so we offer agreat contribution of 4% employee and 4% employer.
* Life Assurance- x2 your annual salary.
* Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
* Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
* Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
* Everyday discounts- Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
#J-18808-Ljbffr