Join a fast-growing online retail team as a Web Shop Administrator
Are you organised, creative, and confident working in a fast-paced e-commerce environment? We’re looking for a proactive Web Shop Administrator to help keep our online store accurate, engaging, and running smoothly. You’ll play a key role in product listings, customer enquiries, order processing, and day-to-day web shop operations within a supportive, close-knit team.
What you’ll be doing:
• Creating, updating, and maintaining product listings with accurate descriptions, images, and specifications
• Using AI and creative tools to produce engaging product and marketing content
• Monitoring stock levels and coordinating with internal teams
• Handling customer enquiries by phone and supporting sales
• Processing online orders and liaising with dispatch teams
• Providing first-line support for web shop queries
• Identifying opportunities to improve the online store
• Supporting promotions, seasonal updates, and special offers
• Assisting with general administrative tasks for the retail team
What we’re looking for:
• Creative writing skills with the ability to adapt tone and style
• Familiarity with AI content tools
• Strong written and verbal communication skills
• Excellent organisation and multitasking ability
• Proficiency in Microsoft Office (Word, Excel)
• Experience with Shopify or similar platforms (desirable)
• Accuracy with data and numbers
• Self-motivated, proactive approach
• High attention to detail and quality
The details:
• Full-time, permanent position
• 40 hours per week, Monday to Friday (8am–5pm)
• Location: Maldon area, Essex
• Competitive salary (based on experience)
• 32 days’ holiday (including bank holidays)
• Pension, life assurance, staff discount, company sick pay, flu jabs, and referral scheme
If you enjoy combining creativity with organisation and want to make an impact in a growing online retail environment, we’d love to hear from you.