About the Company
Since our establishment in 1997, Chery has been a pioneering force in China's automotive industry. With a steadfast commitment to independent innovation, we've earned a strong reputation for delivering high-quality vehicles and mobility solutions worldwide.With products exported to over 80 countries and regions, Chery has been the No.1 Chinese brand in export volume for 21 consecutive years.Join us as we continue to drive innovation, shape the future of mobility, and exceed expectations in the global automotive market. Connect with us for the latest news, career opportunities, and industry insights.
About the Job
The Spare Parts & Parts Logistics Manager is responsible for national parts business at head office, steering & developing all dealers and authorised workshops in the UK, and managing entire logistics, warehousing and distribution KPIs with our defined 3PL partner. This role is critical element of our customer service journey and Uptime promise and ensures efficient planning, inventory management and price strategy, while maintaining optimal service levels and cost-effectiveness.
Responsibilities
* Logistics Operations Management
* Coordinate all pricing, ordering and international shipments with corporate HQ
* Manage daily operations of the entire spare parts logistics flow between China – UK – Dealer & 3PL partner
* Ensure highest standard of adherence to all KPIs set with 3PL partner
* Ensure warehouse compliance for inventory management, stock taking, product handling, and other required services, in accordance to our manufacturers standards
* Supply Chain & Inventory Management
* Develop and manage spare parts planning and delivery operations across assigned regions
* Ensure national stock inventory and rolling replenishment plans based on failure rates and vehicle telematics data
* Establish digital monitoring systems for the entire spare parts process flow and price settings
* Conduct regular spare parts inventory counts to ensure accuracy between physical and system records nationally
* Supplier & Third-Party Management
* Design & Deliver tender process for 3PL partner selection, then implement relationship after final decision
* Manage and monitor on daily basis logistics service provider selected
* Establish performance reviews with 3PL in frequent basis
* Be the link pin between China and the local 3PL to ensure all system integration and process flows
* Interface with all necessary cross-functional teams at all levels within the organization to ensure Uptime
* Performance Monitoring & Improvement
* Monitor all relevant KPIs according to preset levels and resolve issues with stakeholders
* Conduct regular analysis of spare parts availability rates, stagnation rates, inventory turnover, delivery times
* Prepare regular reports for senior management on parts revenue & logistics performance
* Improve operational efficiencies to increase processing capacity for customer orders
* Dealer Support
* Maintain all Recommended Spare Parts Lists (RSPL) for UK business across product lines
* Maintain all relevant parts pricing discount grouping for dealers and monitor market price competitiveness
* Support in all system related training for Parts business throughout the UK dealer network
* Coach and develop dealers in efficient parts best practices
Education/Training
* Bachelor's degree or higher in Logistics Management, Supply Chain Management, or related field
* Other professional certificates in logistics or supply chain management is desirable
Professional Experience
* Experience
* 8-10 years of experience in National parts business in automotive industry
* 3 years of leadership experience with team management responsibilities
* Experience with 3PL relationship management
* Technical Skills
* Proficiency with ERP systems (SAP experience preferred)
* Strong computer skills including Word, Excel, PowerPoint
* Advanced Excel skills (PivotTables, data analysis)
* Understanding of international logistics (import/export, currency FX, customs clearance..)
* Communication and Coordination Skills
* Excellent verbal and written communication skills in Mandarin and English
* Strong organizational and stakeholder coordination abilities
* Good team collaboration spirit
* Strong resilience
* Leadership Abilities
* Strong leadership and problem-solving skills
* Ability to independently organize and develop project workflows and progress tracking
* Work Environment
* Delivering complex cross-functional projects in fast-paced environments
* Flexibility to working hours in order to coordinate with China HQ
* Represents engineering teams locally in UK when communicating with internal and external organizations
Languages
Business fluency in English (Spoken, Reading & Writing)