My client, a growing house builder, are currently seeking a Customer Care Coordinator. The Customer Care Coordinator will be the first point of contact for customers with any defects to raise or any general questions/queries. They will be coordinating remedial works with customers, nominated subcontractors and Maintenance Operatives. They will be providing timely, outstanding customer service to our customers to ensure resolution of issues within 30 days, as well as wider administrative support to the Customer Care team. Role: Handle all calls and email queries relating to developments within the Salesforce CRM and the Natterbox telephony system Liaise with customers, contractors, maintenance team, suppliers and the NHBC to ensure that remedial issues are resolved in a professional and efficient manner and within the agreed time scales Escalation of relevant issues to the Customer Service Manager and other departments Liaise with the rest of the Customer Service Team to provide clear and consistent communication to the customers Complete weekly customer service reports on thei caseload, demonstrating week-on-week progress with works Provide diary management of the calendars for the Maintenance Operatives and Customer Service Managers to arrange appointments in an efficient manner Adhoc administrative duties as required About The Candidate Ideally they will have experience in a similar role providing customers with an...