Role: Administrator (Failsafe Team) Location: Essex or Middlewich.
This is a full-time permanent role, and can be based locally to Essex, or from Middlewich.
Salary: £24,865.66
Hours: 37.5 hours per week.
Responsibilities
* Monitor all patients referred to the Hospital Eye Service Department in line with guidance and policy.
* Support the booking of appointments for the patient based on their referral type in line with national set timelines.
* Ensure patients on discharge are referred back into the programme within the correct pathway and the patient’s GP has been informed.
* Liaise with Maternity Units within the Hospital to ensure that all diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme.
* Audit the status of patients to ensure all patients under the Hospital Eye Service are seen at at least annually.
* Review and respond to individual queries & data capture.
Qualifications & Experience
* Educated to GCSE or equivalent qualifications and/or training/experience in patient care.
* Experience dealing with customers and/or patients and know how to handle their queries effectively and sensitively.
* Comfortable with audits and reporting.
* A good listener with excellent verbal and written communication skills.
* Aware of the importance of patient confidentiality and data protection.
* Ability to maintain and observe robust internal quality assurance measures to meet national standards.
* Flexible in weekly working patterns and locations as required.
* Team player who is supportive, reliable and trustworthy.
* Approachable, dedicated and hardworking.
* Strong people skills, enjoys working alongside and helping others.
* Calm and focused in challenging situations.
* Excellent organisation skills and able to prioritise workload.
* Attention to detail.
* Willing to work within set procedures.
Desired Experience
* Previous experience in an administrative role.
* Passion for healthcare.
InHealth is a proud supporter of the Diabetic Eye Screening Programmes across NHS England and has grown to offer fully managed services across the country.
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