ABOUT THE ROLE
As part of our continuous growth and commitment to excellence, we are excited to introduce a brand-new role: Automation and AI Manager. This pivotal position will operate within our technology department, which plays an essential role in ensuring the smooth and efficient functioning of Linaker.
You will be responsible for developing and driving the automation and AI roadmap and translating business problems into automation opportunities. You will be defining the principles and processes that define our choice of product and solutions while ensuring we continue to adhere to the highest standards for data management, security, privacy and compliance.
WHAT YOU WILL BE RESPONSIBLE FOR
Strategic Vision & Leadership
Assist in developing an AI and automation roadmap with a focus on operational scalability and business performance.
Identify high-impact opportunities to embed AI and automation across business operations.
Report to the Chief Technology Officer with regular updates on KPIs, impact metrics, and transformation progress.
Align automation strategy with executive priorities.
Delivery & Execution
Run the day-to-day management of the automation delivery lifecycle—from intake through to design, build, test, deployment, and hyper care.
Lead the design and documentation of As-Is and To-Be processes.
Translate business problems into automation opportunities, articulating value cases, feasibility and impact.
Deliver robust RPA solutions, either hands-on or through leading technical analysts and external partners.
Ensure solutions meet compliance, information security and performance standards.
Develop and maintain delivery plans, RAID logs and resource forecasting to ensure timely execution.
Track and report automation KPIs and benefits realisation to stakeholders including Executive Board.
Operational Automation & Infrastructure
Lead implementation of AI, RPA, BPA and workflow tools across business functions.
Collaborate with senior colleagues on enterprise architecture and systems integration.
Adhere to standards for data management, governance, privacy, and compliance.
Support citizen development initiatives by training and mentoring junior developers or business users on low-code automation.
Collaboration & Delivery
Partner with HR, Operations, CRT and Finance departments to improve workflow automation and productivity.
Support pilots and iterative deployments, scaling successful initiatives across Linaker.
Ensure smooth integration of intelligent solutions into daily operations.
Measure efficiency gains, time savings, and operational ROI.
WHAT WE ARE LOOKING FOR
Experience with workflow automation tools and concepts (e.g., RPA platforms, scripting, API integrations).
Good understanding of Azure / AWS environments and SaaS tooling, particularly where automation interacts with APIs and microservices.
Proven experience within a technical transformation function, implementing automation or process improvement initiatives.
Excellent stakeholder engagement and communication skills with the ability to influence senior leaders.
Track record of managing projects in agile, hybrid or waterfall environments, balancing scope, budget, timelines and risk.
Sharp analytical mindset: able to dissect business processes and make data-driven decisions.
Strong problem-solving skills and a results-oriented approach.
Excellent communication, collaboration, and interpersonal skills.
Familiarity with risk, compliance and data protection principles in a regulated industry.
Comfortable working in a fast-moving environment, bringing structure and clarity to complex problems.
5+ years’ experience in industry, and at least 2+ years of experience in developing and deploying AI/ML solutions and automating workflows in a professional setting
Proficiency in CRM / CAFM systems desirable and a deep understanding of their functionalities.
Previous experience working within an M&E environment would be considered highly desirable but not essential.
THE PACKAGE
A competitive starting salary.
Company Car
25 Days holiday plus bank holidays.
Plenty of opportunity for progression.
Flexibility for hybrid working.
Health care and medical insurance available after a qualifying period