A well-established Customer Services department, requires a Member Services Support Coordinator to join their team. This role will be providing support with the day-to-day running of all areas of the department: administrative support, helping with general office duties and liaising with members both over the phone and by email.
This is a Full Time office based role, situated in the Croxley Business Park.
ROLE:
* Answering inbound calls.
* Managing inboxes for team members on leave.
* Printing, packing up and sending Member documentation.
* Reviewing outstanding renewals.
* Forwarding on and following up on customer invoices.
* Recording all documents received relating to a registered claim.
REQUIREMENTS:
* Excellent communication and organizational skills.
* Professional telephone manner.
* Customer-centric.
* Self-motivated and results driven.
* Friendly, a team player and willing to work hard.
BENEFITS:
* Company pension scheme (auto enrolled)
* Voluntary dental after completion of probationary period
* Company paid private medical insurance after 6 months employment
* Performance-related bonus scheme (subject to bonus scheme rules)
* 23 days holiday per year
HOURS:
* Monday to Friday 9:00am - 5:00pm