The role of Assistant Accommodation Manger will include:
1. Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
2. Allocating tasks and managing work loads of general assistants to priorities the needs of the business
3. Completing finance tasks such as processing rent payments, invoices and raising purchase orders
4. Communicating with tenants and the wider team and dealing with queries ensuring they are dealt with in a professional and timely manner
5. Providing a quality customer service to customers and reacting to any queries
6. Working with other Assistant Accommodation Managers on monthly checks of buildings, raising repairs and completing inspections of void rooms and inspecting completed work as well as completing periodic occupied room inspections.
7. Developing and maintaining excellent relationships with internal and external customers
Skills and experiences:
8. Experience of supporting the delivery of high-quality accommodation operations or customer service is essential
9. Working knowledge of effective communication at all levels
10. Some experience of managing staff and providing administrative support to the wider team
11. Excellent communication and customer service skills
12. Previous experience of Microsoft Office applications including Word, Excel and Outlook
13. Occasional travel may be requirement of the role, therefore a full valid driving licence is essential
Why work for us?
Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:
14. 25 days leave rising to a maximum of 30 days (plus public holidays) pro rata
15. A pension scheme with employer contributions from Sanctuary
16. Life Assurance
17. Employee Advice Service including counselling
18. Cycle to Work Scheme
19. Voluntary health plans
20. Employee discounts
21. Wellbeing support and tools
22. Employee recognition scheme
23. £24,155 per annum with an additional policy allowance of £2,415 per annum (rising to £25,426 with an additional policy allowance of £2,542 per annum after 12 months, subject to satisfactory performance)
Job Reference: 223705
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don't forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.