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Purpose:
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Hounslow store.
You will be offered a competitive hourly rate of up to £13.71 per hour + non-contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.
In return, you will have fantastic opportunities to grow and develop within your retail career.
This is a part-time, permanent position, contracted for 20 hours per week. Ideal candidate: energetic, driven, and passionate about working in a fast-paced, customer-facing retail environment.
You should have a positive attitude towards customer service, leadership skills, stamina for a busy shop floor, and the ability to work calmly under pressure.
Previous retail experience, ideally with supervisory experience, is required.
Key activities:
1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing administrative duties.
3. Provide excellent customer service and demonstrate strong product knowledge.
4. Lead by example, promoting complementary products with each sale.
5. Assist management in achieving sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is well merchandised, with inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.
Personal characteristics:
* Able to follow management instructions for additional tasks.
* Experience in supervision, including cashing up and banking.
* Self-motivated with a positive attitude.
* Ability to motivate, coach, and work with a team.
* Strong communication skills.
* Willing to serve all customers.
* Drive to exceed performance targets.
* Methodical in completing daily tasks, including stock management.
* Attention to detail.
* Capable of working individually and as part of a team.
* Flexible to work any day from Monday to Sunday.
Salary: Up to £13.71 per hour + non-contractual performance bonus.
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