We are extremely excited to take over the existing Giant store in Stirling. We are looking for a new team and have an exciting opportunity for a Branch Manager to join us. Based at the store on Barnton Street, you will have responsibility for all aspects of running the branch, ensuring it is completely focused on serving customers and making sales.
The role of the Branch Manager is fundamental to the smooth running of the store and key responsibilities include:
* Recruiting, training, motivating and managing the Branch staff
* Delivering the highest level of customer service on the shop floor and in the workshop
* Dealing with customer service issues and complaints when they arise
* Operating specific and regular cash handling procedures and administrative processes
* Ensuring that products are attractively, clearly and effectively displayed and merchandised
* Meeting/exceeding agreed sales targets
* Maintaining financial control over the department’s costs within agreed budgets
* Scheduling staff to match customer demand
* Having the drive and motivation to identify, act on and deliver sales opportunities
* Contributing to the overall strategic management of the business
You will report to the Retail Manager who has overall responsibility for all our Branches.
It is essential that you:
* Can demonstrate strong administrative, leadership and motivational skills
* Have a highly developed sense of customer service
* Can manage customer & staff expectations whilst maximising the sales opportunity
* Are an effective time-manager and a pragmatic problem solver
* Place great emphasis on service quality and productivity, whilst paying attention to detail and ‘completing / finishing’
* Have the drive and motivation to identify, act on and deliver sales opportunities
In return we offer:
* As a small tight-knit team we are committed to accommodating flexible working hours
* Competitive rates of pay based on level of experience
* A generous holiday allowance of 32 days per year
* An excellent staff discount scheme on bikes, parts, accessories and clothing
* Supported entry into cycling competitions and events
* After a year of service, you have the option to join our Co-operative and have a say in how we run our business at our AGM
* As a Co-operative we also have bonus opportunities for a share in the profits
If you have the enthusiasm, appetite and personality to deliver flawless customer service and are interested in joining our management team in Stirling then we want to hear from you.
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