Salary: £30,000 - 60,000 per year Requirements: Strong background in Service Delivery Proven senior-level experience in IT operations or infrastructure leadership roles Comfortable with hands-on BAU technical work while leading teams and setting direction Ability to introduce structure, operational discipline, and clear prioritisation in busy IT environments Experience managing multi-disciplinary teams (service desk, infrastructure, applications) Responsibilities: Lead day-to-day IT operations, ensuring effective service delivery and smooth BAU running Implement structure, workload visibility, and prioritisation across all IT teams Oversee and support teams covering applications, automation, infrastructure/cloud, and service desk Provide hands-on support for BAU infrastructure tasks when required Improve operational stability and remove blockers to transformation and strategic projects Address networking capability gaps and strengthen operational processes Work closely with the Head of IT to enable them to focus on architecture, InfoSec, and data initiatives Technologies: Cloud Support More: We are an established company looking for an IT Operations Manager (Service Delivery) to join our team on a 6-month contract. This role requires you to work once a week in Cardiff, with the flexibility of four days working from home or potentially remote. You will take end-to-end ownership of our day-to-day IT operations, focusing on service delivery and hands-on BAU infrastructure support. Our aim is to stabilise IT operations and create capacity for ongoing transformation programmes. last updated 10 week of 2026