Information Governance Support Officer
As an Information Governance Support Officer, you'll help deliver effective information governance processes across the organisation. The Support Officer will provide efficient and accurate administrative support across data protection, records management and complaints functions, managing records, processing information accurately and supporting data protection and information governance casework. The role involves the use of case management systems, databases or similar tools to log, track and update cases accurately. The postholder will be responsible for maintaining complete, accurate and auditable records in line with organisational procedures. The role requires managing multiple tasks and workstreams at the same time while ensuring deadlines are met. The Support Officer will work in a deadline-driven environment with competing priorities and changing demands. The role includes drafting, managing and issuing correspondence, emails and written responses. The postholder will support internal teams by handling information securely, professionally and confidentially. The role involves communicating with internal colleagues and external stakeholders, including members of the public, in a clear, professional and sensitive manner. Throughout everything you do, you will help promote a professional and positive image of the Council.
You'll be well organised, methodical and able to manage multiple tasks while meeting deadlines. You have strong attention to detail and are comfortable working with data, records and administrative systems.
Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
Key Responsibilities & Qualifications
* Proven administrative experience and confidence working with case management systems or similar databases.
* Highly organized and able to prioritize workload effectively.
* Strong time‑management skills and ability to work with competing deadlines and demands.
* Clear understanding of the importance of confidentiality and information security.
* Comfortable handling personal and sensitive information with discretion and professionalism.
* High level of accuracy and attention to detail in all aspects of work.
* Strong written and verbal communication skills and ability to produce clear and concise correspondence.
* Ability to work independently as well as collaboratively as part of a team.
* Remain calm under pressure and adapt positively to changing priorities.
* Good IT skills, particularly in Microsoft Outlook, Word and Excel, and ability to learn new systems quickly.
Educational requirement: GCSE/NVQ Level 2 (or equivalent).
Clear communication with members of the public.
Rehabilitation of Offenders Act Statement
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:
* All unspent convictions and conditional cautions
* All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020 and 2023).
Benefits
* Discounts on various cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme.
* Membership to Costco.
* Discounted gym memberships.
* Travel discounts with Arriva and more.
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