Overview
Would you like to be part of a retail team that is community based, offers amazing choice and genuine sustainability? Look no further – join us as a Sales Assistant in Staines. This part‑time role requires 6 hours a week in one of our busy clothing stores, working on a permanent contract. The store is fast‑paced, trading 7 days a week, and the role requires flexibility to work weekends and bank holidays on a rota basis.
Responsibilities
* Engage with customers, providing exceptional service and promoting our charitys mission.
* Organise and merchandise donated stock creatively to maximise sales potential.
* Collaborate with our E‑Commerce team to maximise online sales.
* As a Keyholder, act as the go‑to person when there is no manager on duty, keeping the store running and ensuring customers have a great experience.
* Use a till, PC, smartphone and e‑mail with ease.
* Work well under pressure and on your own initiative in a dynamic and fast‑paced environment.
* Maintain a positive, creative, confident, customer‑service focussed attitude and passion for sustainability.
* Support volunteers on the shop floor and guide their activity.
Qualifications
* Minimum 18 years old.
* Previous retail experience is not essential; passion, energy, and the ability to deliver the very best customer service are crucial.
* Confident in a team environment.
* Attention to detail in everything you do.
* People with knowledge of BHF and a commitment to sustainability are highly desirable.
* Positive attitude with a willingness to learn and continually build knowledge about BHF.
Benefits
* 38 days annual leave (plus the option to sell leave).
* Enhanced family policies (maternity, paternity, and adoption leave).
* Wagestream – early access to your wages.
* 25% staff discount.
* Health cash plan (Dental, Optical, Therapies, etc).
* Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP).
* Pension with employer contribution of up to 10%.
* Cycle to work scheme.
* Discounts on gym memberships.
* Multiple discounts with a wide range of retailers.
Other Information
DBS Check – a basic criminal records check is required. You must consent to a basic criminal records check as part of the safeguarding process. The role can be physically demanding and involves moving a high volume of donation bags.
Inclusivity Matters – we use anonymous CV software during the application process. Early applications are encouraged and we may close the advert early.
We are unlikely to sponsor applicants for this role due to the minimum salary criteria. If you need any adjustments to the recruitment process, please contact a member of the Recruitment team.
At the British Heart Foundation, we offer a wide range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our EDI strategy and internal procedures support a diverse and inclusive working environment. We provide a strong culture of internal progression and actively support career development.
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