Job Ref: KGH10666
Branch: Mercure Milton Keynes
Location: Mercure Milton Keynes, Milton Keynes
Salary/Benefits: £13.35 per hour
Contract type: Permanent
Hours: Full Time
Shift pattern: 22.45 to 07.15
Hours per week: 40
Posted date: 10/09/2025
Closing date: 12/10/2025
We know there are those out there that have trouble waking up in the mornings. You might sleep through your alarm and (id keep this bit to yourself) but you might have been told off once or twice for being late… Tut-tut. If this sounds like you, maybe it's time to change your working hours? Alternatively, you'll already be an established night-owl who is seeking a new challenge.
Not only do you love the calmer atmosphere that a night-shift brings, but because you are always striving for outstanding, you love the space in which it offers you to be able to make sure those smaller details are given the focus they deserve.
What you'll be doing as a Night Porter/Duty Manager
* Constantly finding innovative ways to put a smile on your customer's face – whatever the hour That's where embracing change comes in An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn't we want to go above and beyond?
* Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
* Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
* Driving sales opportunities and maximising revenue and occupancy levels
* Completing the Nights SOPs to a high standard
* You will also be responsible for the shift in the absence of the Night Manager and leading the team to complete all tasks
What'll make you a great fit for this Night Porter role
* It doesn't matter where you've gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
* You'll need to be a night owl
* You'll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
* You'll love people – and as a result, have great interpersonal and communication skills
* Details? You love them You'll be incredibly attentive with guests as a result
* Flexible and able to remain focused on results under pressure and to challenging deadlines
* Self-motivated and confident
* Hard-working but FUN
The benefits
* Discounts across retail, restaurants, events etc (because we know life isn't just about work)
* Family and Friends discounts in hotels across the Kew Green Hotels estate
* Leisure Club / Gym free membership
* International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain – our family has hotels that span all over the world)
* Parking on site for free
* Meals for free on shift – hard work is hungry work
* Progression Room to grow, with opportunities across the UK and internationally
* Uniform provided
* Flexible attitude and working hours