Job overview
We are recruiting for a ASD coordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
A part of this role will also be responsible for ASD Diagnostic pathway for our current caseload and support in all aspects of this treatment pathway.
You should have a sound knowledge of medical terminology and have the ability to work without direct supervision, be able to prioritise and manage workloads. you will be computer literate.
You will be the first point of contact for service users, GPs, consultant colleagues, nursing, admin and other hospital staff, patients, relatives, and outside agencies. You will provide professional and efficient secretarial and administrative support to the consultants and medical team.
Please note that the post is based at Danestrete.
Unfortunately, there is no onsite staff parking.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
The coordinator will be responsible for the admin and support of the ASD pathway and provide input and support in team duties. Cross cover is also required for the team where required.
You will have sufficient knowledge of Word and Excel and have the ability to manage short turnaround deadlines and have good presentation as well as good verbal and written communication skills.
The coordinator will be the first point of contact and communication for HCT staff, General Practitioners, consultant colleagues, nursing staff, administrative and other hospital staff, patients, relatives, and outside agencies in relation to the coordination of the ASD diagnostic clinks and waiting times.
To help organise division specific clinics and liaise with outside agencies to achieve this.
To maintain an accurate index of all patients’ notes held in the office area and to forward these to the appropriate destination as soon as they are no longer required, ensuring information is correctly recorded on the Lorenzo system.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/Training
Essential criteria
* Educated to minimum GCSE level or equivalent at level C/6 and above - breakdown required
Desirable criteria
* Evidence of continuing development
* Previous medical secretary experience
* Evidence of Microsoft Excel proficiency
Previous Experience
Essential criteria
* Demonstrable administrative experience
* Managing appointments and diaries
* Handling telephone enquiries
* Conversing with public via face to face or telephone
Desirable criteria
* NHS experience
* Patient administration experience
* Recent coordination and database management within NHS
Skills & Qualities
Essential criteria
* Excellent communication and presentation skills
* Excellent verbal/written and interpersonal skills
* Excellent typing, keyboard and audio-typing skills
* Ability to work independently and as part of a team
* Methodical and able to prioritise own workload
* Ability to adapt to change
* Ability to work well under pressure
* Confidentiality and sensitivity of approach
* Initiative and Flexibility
* Awareness of limitations of experience and role
Desirable criteria
* Comprehensive understanding of patient needs
Knowledge
Essential criteria
* Computer literacy
* Medical terminology
* Proficient in Microsoft word and excel software
Desirable criteria
* Organisational structures
* Lorenzo or similar software knowledge
* CIPTS or database knowledge