Better places, thriving communities.
Security Systems Technical Support Engineer
MiTec – Security Operations | Lurgan, Craigavon
Salary: £38, per annum
Hours: Monday–Friday, 42 hours a week. Alternating shifts as follows:
Week 1: Monday – Tuesday 7am–4pm, Wednesday – Friday 7am–3pm
Week 2: Monday – Tuesday 9am–6pm, Wednesday – Friday 10am–6pm
Location: Mitec, 1st Floor, Unit 9, Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY - % office-based
Better places, thriving communities.
About the Role
We are looking for a technically skilled and solutions‑driven Security Systems Technical Support Engineer to join the MiTec team. In this role, you will work closely with our Customer Services and Scheduling teams to deliver expert remote support for security systems, reducing unnecessary engineer dispatch by diagnosing and resolving issues through remote tools, creative troubleshooting, and strong technical insight.
You will play a key part in keeping our customers protected by understanding how security systems behave — from the moment a device activates to the point an alarm is received in the ARC — and using that knowledge to deliver fast, accurate, high‑quality support.
Key Responsibilities
Technical Support & Problem Resolution
1. Provide first‑line and advanced technical support to customers, engineers, and internal teams across intruder alarms, CCTV, signalling devices, and networked systems.
2. Use remote diagnostic platforms and a structured investigation approach to resolve calls before dispatching field engineers.
3. Analyse activation pathways (e.g., sensor → control panel → signalling → ARC) to verify alarm legitimacy and pinpoint faults.
Systems Knowledge & Troubleshooting
4. Diagnose issues on a variety of CCTV systems across small, medium, and enterprise‑scale sites, including IP, analogue, hybrid, and VMS‑based architectures.
5. Troubleshoot signalling device behaviours, understanding transmission paths, polling cycles, failover methods, and device capabilities.
6. Apply networking fundamentals (IP addressing, subnetting, routing, VLANs, switching, fault isolation) to resolve connectivity issues across customer estates.
7. Work creatively to identify root causes, using critical thinking to challenge assumptions and “look beyond the obvious.”
Operational Support
8. Prioritise workload in line with contractual SLAs, ensuring timely and accurate updates.
9. Provide reliable support to the Service Scheduling Team to help optimise engineer deployment.
10. Maintain clear, professional communication with customers, ensuring a high standard of service delivery.
11. Complete any additional tasks reasonably requested by line supervisors or the Head of Service.
Essential Experience & Skills
Technical Competence
12. Strong understanding of intruder alarm system operation/architecture, including device activation, panel interpretation, signalling paths, and ARC delivery.
13. Working knowledge of CCTV technologies, including:
14. IP and analogue systems
15. Common camera types (fixed, PTZ, multi‑sensor, thermal)
16. Recording solutions (NVR, DVR, hybrid)
17. Networked VMS architectures for small and large sites
18. Good understanding of signalling devices, including device types, communication protocols, packet handling, resilience features, and monitoring options.
19. Solid networking fundamentals:
20. IP addressing and subnetting
21. Routing basics and common network components
22. Diagnosing latency, packet loss, and hardware/configuration faults
23. Exposure to IP‑based security products and remote diagnostic tools.
Soft Skills
24. Customer‑focused with excellent telephone communication.
25. Strong interpersonal skills and ability to work across departments.
26. Ability to prioritise effectively and work under pressure.
27. Evidence of creative and critical thinking when problem solving.
Desirable Qualifications & Experience
28. Experience with UDL software for Pacom, Galaxy, and other intruder alarm panels.
29. Familiarity with Cash4Windows.
30. Experience supporting enterprise‑wide CCTV platforms.
31. Remote programming of large‑scale access control systems.
Essential
32. Applicants must have a 5-year checkable history.
33. You must successfully pass a PSNI check as per BS and BS screening as per industry standard.
What We Offer
34. A market‑leading benefits package including:
35. Virtual GP access for you and your household
36. Salary Finance options, including earned‑wage access
37. Flexible lifestyle benefits through “Choices”
38. High street and retail discounts via MiDeals
39. Cycle‑to‑work scheme
40. Life cover up to 4× salary
41. Enhanced pension contributions
42. Save‑As‑You‑Earn scheme
43. Mitie Matching Share Plan
44. Recognition through the Mitie Stars programme — monthly cash awards and a yearly prize of up to £10,.
45. A strong culture of learning and development, with extensive training pathways.
46. The opportunity to be part of the UK's leading facilities management and professional services organisation.
47. We will consider flexible working requests from day one of employment.
Join Us
Mitie has been shaped by its people since. With over 80, employees working across major banks, government sites, hospitals and schools, we remain committed to creating better places and thriving communities.
Join our Mitie Team.
Together, our diversity makes us stronger.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .