A fantastic opportunity has arisen to appoint an enthusiastic and motivated individual to the post of Pharmacy Assistant - Dispensary at The Great Western Hospital in Swindon.
This dynamic role sees you as the first point of contact for all face to face and telephone enquiries to the Department from healthcare professionals, pharmacy colleagues, patients, carer's, the general public and visitors referring them to the appropriate pharmacy staff as required. You will facilitate an effective and efficient workflow and communication through the department and assist dispensary staff by coordinating the receipt, logging, prioritisation and collection of prescriptions.
Applicants should have excellent communication & organisational skills; be self‑motivated and possess excellent interpersonal skills, be flexible and able to work well in an environment of change and transition. Applicants must also have good computer skills and be able to work well under pressure. The post holder may be expected to support the department with medicines related tasks such as ward medicines tops ups and managing medicine waste on an ad hoc basis. Basic knowledge of medicines may be useful but full training and guidance will be given.
Responsibilities
1. Attend to all staff waiting at the pharmacy reception and deal with their requests in a pleasant and appropriate manner.
2. Answer all telephone calls in a timely and prompt manner.
3. Ensure optimum communication via teams or telephone with the wider department team.
4. Monitor the dispensary email inbox for external unit requests and print / receive all in‑patient and take‑home medication requests, entering them onto the prescription tracking system, and passing the work onto the relevant person in a timely manner.
5. Prioritising all prescriptions according to their urgency, updating information on the prescription tracking system as to the status of prescriptions as required.
6. Responsible for ensuring that the prescription tracking system does not exceed our expected turnaround times. Identifying urgent work to an appropriate member of the pharmacy team to enable quick completion and transport to the ward.
7. Co‑ordinate the packing and sealing of all ward bags ready for the Pharmacy porter collection times, logging them off the prescription tracking system.
8. Ensure all visitors to the department who are external to the Trust read, understand and adhere to the official information provided within the visitor's logbook and sign the Official visitors' logbook.
Qualifications & Requirements
Eligibility for this role requires:
* Current right to work in the UK, subject to verification.
* Qualification of the eligibility sponsorship criteria.
Applicants should have excellent communication & organisational skills; be self‑motivated and possess excellent interpersonal skills, be flexible and able to work well in an environment of change and transition. Good computer skills and the ability to work well under pressure are required.
An NVQ level 2 in customer care would be an advantage but is not essential, and you will need previous customer service experience. You will be expected to complete certain units of the QCF level 2 in pharmacy services that are relevant to the role. Previous experience of working in a primary care/NHS/pharmacy setting is also desirable.
Applicants are responsible for covering the cost of their own DBS check if required: £21.50 for a Standard DBS check, recoverable from the first pay, or £49.50 for an Enhanced DBS check, divided and recoverable over the initial two pay periods. Payment for DBS checks for bank posts must be settled prior to commencement. Apprentices are exempt from DBS payment.
We are committed to supporting our staff in achieving a healthy work‑life balance through flexible work arrangements. Upon joining the Trust, you have the right to request flexible working, with an unlimited number of requests allowed.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to eligibility of the role for a skilled worker visa and salary requirements. Not all roles in the Trust are eligible for sponsorship. From 4 April 2024, UK immigration policy changes have increased minimum salary levels for skilled workers.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
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