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Income Officer (Maternity Cover) - Part time
* Salary: £18,142.18
* 20 hours per week
* (FTE Salary £33,563)
* Location: Home based with occasional travel to Magna’s offices as and when required.
* Position Type: Fixed Term up to 12 months
* Closing Date:5th June 2025 (Midday)
A fantastic opportunity has arisen for an Income Officer within the Income Team for an enthusiastic and committed individual. You will learn new skills and increase your housing and benefits knowledge.
* The successful applicant will be part of a team responsible for the collection of rent and other debt owing to Magna. Full training and support will be provided
* You will be responsible for regularly monitoring accounts and ensuring appropriate action is taken on debts in line with Magna’s income management policies and procedures, in a timely manner.
* Preparing, recording, and monitoring arrangements to pay with customers.
* Making sure a payment culture exists at the start of every new tenancy and licence and continues throughout to ensure that customers are fully aware of their payment responsibilities and Magna’s policy on debt.
* Preparing court paperwork and representing the business in court for possession and debt related issues.
What You Need To Be Successful
* We are seeking an individual with a positive attitude, good communication skills, high motivation, diligence, dedication, flexibility, and the ability to use initiative for problem solving and workload management. Applicants should have at least one year of experience in social housing or a similar environment.
* Have some knowledge of housing law and welfare benefits such as, universal credit and housing benefit.
* Experience of debt recovery ideally within a social housing environment is desirable but not essential as training will be provided
* Excellent Microsoft skills, including word, excel and outlook.
* Experience preparing court paperwork.
* Experience representing a business in court for housing or debt related cases.
* Experience using the Aareon QL computer system.
* Full driving licence and ability to travel.
This post is subject to a BasicLevel Disclosure & Barring Service (DBS) check.
Applicants with transferable qualities are encouraged to apply.
Magna Benefits
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
We offer:
* Company sick pay
* Pension matched up to 8%.
* Learning and Development.
* Mileage and Agile working
* Paid day a year to volunteer.
* Wellbeing Portal and Colleague Voice.
* Rental / Stamp Duty Loan and Credit Union.
* Employee assistance & Health Care Cash Plan.
* Discounts on entertainment, high street shops and grocery shopping.
* Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.
Our full range of benefit details can be viewed on our website under each vacancy.
For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Lead at:dani.davies@magna.org.ukor by mobile: 07528 974936
To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
About Us
We’re Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.
Our vision of “Creating Great Homes Together” is fundamental to the work we do and we have ambitious plans to be “beyond the best” over the next ten years.
Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey – one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.
Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won’t achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.
Our successes come through an appreciation of difference – different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.
For further information about Magna, please visit our website by clicking here.
Our Benefits
Generous holiday
This means the safety of our colleagues our customers is always our main priority.
Competitive pension
This is our mindset and our team approach to putting customers at the heart of all we do.
Wellbeing support
This is about how we treat each other and how we go about our business.
Healthcare cash plan
This is about how we all take responsibility for all our actions every day.
Learning and development
This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries.
Colleague voice
This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.
For more details on our great range of benefits, please download the attachment which can be found at the bottom of this page.
Our values
Always safe
This means the safety of our colleagues and our customers is always our main priority.
All About Customers
This is our mindset and our team approach to putting customers at the heart of all we do.
Be kind
This is about how we treat each other and how we go about our business.
Own it
This is about how we all take responsibility for all our actions every day.
One team
This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.
Be curious
This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries
Documents
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Other
* Industries
Non-profit Organizations
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