1st line support engineer
Location: St Ives, Cambridgeshire
Permanent role
Standard office hours
salary: £25,400-£28,000
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.
This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.
The role's main responsibilities:-
* Providing technical support via telephone and use of remote control software, with occasional site visits
* Investigating hardware, software and malware issues
* Maintaining accurate documentation
* Create and follow standard operating processes (SOPs)
* Monitoring progress of tickets
* Installing and configuring hardware and software
* Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
* Management of email services on mobile devices and tablets
* Liaising with customers via email and phone
Desirable skills and experience:-
* Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
* Working knowledge of Word and Excel
* Good understanding of security and ability to explain importance to end users
* Familiarity with backup principles and experience with at least 1 platform
* Apple Mac experience would be nice
* Clean UK driving licence and appropriate car
* Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
* Service desk software, RMM
* Minimum 1 year in industry
* Good planning, verbal and written communication skills
* Wide knowledge of computing principles independent of vendor specific technology
On offer:
* 20 days holiday + bank holidays
* Standard working hours Monday Friday 8.30 5.00
* Potential to progress/develop to 2 nd /3 rd line support
* Onsite car parking & free refreshments (tea and coffee)
* Continuous training
* Pension Scheme enrolment
If you have the skills required, apply now
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