Job description- receptionist We are looking for an enthusiastic person to join our friendly reception team at our innovative practice. The environment can be challenging and busy but is rewarding and will suit someone who is versatile, patient, approachable and a team player. Our receptionists assist with the smooth running of reception, greet patients and visitors to the Surgery, deal with enquiries on the telephone and in person and understand the need for strict confidentiality. Duties Include: Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Make appointments and telephone consultations using EMIS Web clinical system ensuring callers are directed to the appropriate healthcare professionals. Undertake a variety of administrative duties to assist in the smooth running of the Practice. Deal with all general enquiries, explain Practice procedures to patients.
Keyholder responsibility Ensure surgery is closed safely at night to include closing of windows and locking up. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Part-time hours: 22hrs per week Mon: 1.00pm-5.00pm (4hrs- covering 4pm-6.30pm in times of absence) Tues: off Wed: 7.45am-4.00pm (7.25hrs with 30min unpaid break and covering 4-6.30pm in times of absence) Thurs: 1.00pm-4.00pm (3hrs) Fri: 7.45am-3.00pm (7.25hrs with 30min unpaid break and covering 4pm-6.30pm in times of absence)