Overview
Citadines Holborn-Covent Garden is seeking an experienced and confident Meetings & Events Coordinator to become part of our Team. You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city. As our Meetings & Events Coordinator, you will be responsible for:
* Maximising conversion rates of the hotel’s meetings and events facilities by offering the best customer experience and maintaining future business, whilst seeking business opportunities overall.
* Demonstrating exceptional knowledge about the hotel, its facilities, and services in order to maximise revenue through active upselling.
* Establishing and maintaining good relationships with all stakeholders (e.g. colleagues, clients, contractors, suppliers).
* Managing the existing client database and actively engaging in the reacquisition of passive customers and acquisition of new business.
To be successful in the role of Meetings & Events Coordinator, we require:
* Previous experience in events planning, hospitality or administrative support.
* Excellent guest engagement skills.
* Ability to bring the guest experience to life throughout the hotel.
* Strong communication skills.
* Ability to communicate and organise yourself in line with different guest expectations.
* A good command of English is essential, a second language is advantageous.
This is your opportunity to be part of our team as a Meetings & Events Coordinator. We focus on your professional and personal development, and we offer:
* Genuine career opportunities within our business.
* Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
* A travel allowance for every day you work to contribute to your commuting cost.
* A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
* Employee Assistance Programme.
* Refer a Friend bonus.
* Employee Recognition Awards Ceremony and company team parties.
* Once you pass your probation, a special staff rate when staying in our European properties.
* Staff incentives when you and your team perform.
* If relocating, 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.
About Us. Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Starting time: Immediate start!
About Hosco:
Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals around the world.
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