Job Description
About the role
We are currently working with a global consumer electronics brand that is continuing to enhance its customer operations across the UK.
We are looking for a Customer Operations Coordinator to support the day-to-day management of customer delivery operations, warehouse logistics escalations, and e-commerce support activities. This role will help ensure a seamless customer experience across online orders and deliveries.
This is a 12-month contract role, initially at 5 days in the office in the London area.
The role is at £135-145 per day.
Key responsibilities:
* Act as the main point of contact between Customer Service, warehouse teams, and logistics providers for delivery-related queries.
* Manage customer delivery issues and escalations through internal ticketing systems.
* Investigate delayed, failed, or cancelled deliveries and coordinate resolutions with logistics partners.
* Track and resolve customer order issues using internal systems and operational data.
* Manage order cancellations and ensure timely communication with customers and internal teams.
* Work cross-functionally to resolve operational issues impacting customer experience.
* Maintain accurate records of customer interactions, resolutions, and operational updates.
* Monitor and report on customer service and delivery performance metrics.
* Identify recurring issues and support continuous improvement across logistics and customer operations processes.
* Assist with maintaining and updating operational procedures and documentation.
Your background:
* Previous experience within customer operations, customer service, logistics, supply chain, or e-commerce support environments.
* Strong analytical and problem-solving skills with the ability to investigate issues across multiple systems.
* Excellent communication and stakeholder management skills with a customer-focused approach.
* Experience using ticketing systems and operational support tools.
* Ability to manage multiple priorities in a fast-paced operational environment.
* Strong attention to detail and organisational skills.
* Comfortable using Microsoft Office applications including Excel, Word, and Power BI.
* Exposure to direct-to-consumer or e-commerce operations is beneficial.
* Flexibility to support occasional weekend and evening shift coverage on a rota basis.
Please apply.