Service Advisor - Plymouth
Are you an experienced Service Advisor looking to progress your career within a reputable automotive dealership? Our client, a well‑established franchised main dealer in Plymouth, is seeking a dedicated Service Advisor to join their professional and customer‑focused team. This is a superb opportunity to work with renowned automotive brands such as Peugeot, Vauxhall, and Fiat in a supportive environment that values its employees and offers excellent career development prospects.
Benefits of the role:
* Competitive basic salary of up to £30,000 per annum, with the potential to earn up to £35,000 OTE through an attractive bonus scheme
* Monday to Friday working week, with alternating Saturdays on a rota (8am - 12pm), ensuring a good work‑life balance
* Opportunity for ongoing professional development through inhouse training programmes
* Clear pathways for long‑term career progression within a leading dealership group
* Friendly team environment supported by a reputable automotive group
Duties of the Service Advisor:
* Greeting customers and managing vehicle check‑in and check‑out procedures efficiently
* Allocating loan vehicles and ensuring all vehicle documentation is accurately processed in the dealer management system
* Managing the progress of all service jobs and liaising with technicians to ensure timely completion
* Maintaining ongoing communication with customers throughout the service process, providing updates and expectations
* Explaining work carried out and recommending additional services when appropriate
* Ensuring high levels of customer satisfaction and promote repeat business
Requirements for the role:
* Previous experience as a Service Advisor within a franchise dealership or similar environment is highly desirable
* Strong customer service skills with a professional and friendly manner
* Excellent organisational skills to manage multiple tasks effectively
* Good communication abilities, both verbal and written
* Full UK driving licence is essential
* Ability to work well within a team and demonstrate a proactive approach
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