A leading financial services firm is seeking to recruit a Business Travel Executive to support and enhance the operations of the Travel Office in London on a temporary basis for an initial 12-month period with the possibility of renewal.
Duties & Responsibilities:
* Efficiently advise and assist travellers and travel arrangers in organizing business trips (flights, hotels, car rentals, train bookings, visas, etc.)
* Handle complex requests and multi-destination itineraries
* Oversee and coordinate front and back-office operations, including reservation management, ticket issuance, exchanges, and refunds
* Optimize costs while complying with client travel policies
* Provide personalized service and proactively offer alternative solutions in case of travel disruptions (cancellations, delays, changes)
* Professionally and effectively handle complaints and disputes with external providers
The role requires:
* At least five years’ experience in a business travel agency or corporate travel service
* Excellent knowledge of GDS Sabre, with the ability to independently manage bookings, ticket issuance, and exchanges
* Solid understanding of bookkeeping procedures, expense management, and standard corporate travel policies
* Familiarity with online booking tools (KDS preferred) is an advantage
* Proficient in using MS Office tools (Outlook, Excel, and Word)
* Strong customer service orientation, with excellent listening skills and responsiveness
* High level of discretion and respect for confidentiality
* Team-oriented mindset with strong interpersonal skills