Job Description
Sales Coordinator (Internal) - Ross-shire
Are you a highly organised professional with a passion for customer service and internal sales support? Do you have experience working with electrical products or within a technical supply chain environment? If so, this could be the ideal next step in your career.
We're looking for a Sales Coordinator to join our busy and supportive team in Dingwall. This is a key internal role that helps drive the success and efficiency of our operations - supporting our sales team, managing customer enquiries, and ensuring smooth day-to-day processes.
What You'll Be Doing:
1. Manage and support established customer accounts, ensuring timely follow-up on orders, quotations, and enquiries.
2. Build and maintain strong, professional relationships with existing customers, suppliers, and internal teams.
3. Coordinate the sourcing and procurement of materials to meet customer requirements, ensuring timely and accurate delivery.
4. Act as a key point of contact for incoming enquiries via phone and email, delivering a helpful and professional experience.
5. Work closely with suppliers to track lead times, product availability, and delivery schedules.
6. Assist customers with providing technical clarifications and information where required (training will be provided as needed).
7. Build a working knowledge of our core electrical products to support accurate quoting and sales processes.
8. Maintain accurate internal records and ensure adherence to QHSE and internal processes.
9. Work closely with colleagues across the business to ensure smooth order fulfilment and great customer service.
What We're Looking For:
10. Previous experience in sales administration, customer service, or internal sales, ideally within a technical or electrical supply chain setting.
11. Knowledge of electrical bulk material is desirable, but training will be provided.
12. Excellent organisational skills with the ability to manage multiple tasks and deadlines.
13. Strong communication skills and confidence in dealing with both customers, suppliers, and internal teams.
14. Proficiency in Microsoft Office, particularly Excel and Outlook.
15. A proactive, problem-solving mindset with a willingness to learn and grow in the role.
Please note: This is an internal sales support role with no requirement for cold calling or outbound prospecting. The focus is on providing excellent service to our established customer base.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.