Helpdesk Coordinator – Facilities Management (FM) | Glasgow
Contract Type: Full Time
Location: Glasgow
Region: Glasgow City
Industry: Public Sector, Professional Services
Helpdesk Coordinator – Facilities Management (FM) | Glasgow
Permanent | Full-Time | Office-Based | Competitive Salary + Benefits
Location: Office-based, Glasgow
Salary: Competitive, based on experience
Hours: Full-time, Monday to Friday (no weekends or shifts)
Looking for a new opportunity in Glasgow?
Are you a highly organised, proactive individual with a passion for customer service and coordinating field teams? Do you have experience in facilities helpdesk roles, FM scheduling, or administration support within the facilities management or building services sector?
We’re hiring a Helpdesk Coordinator to join our friendly and fast-paced Facilities Management (FM) helpdesk team in Glasgow – ideal for those seeking office-based jobs in Glasgow with career progression in a growing industry.
About the Role
As a Helpdesk Coordinator, you’ll be at the heart of our Glasgow-based FM operations, ensuring the smooth delivery of planned preventative maintenance (PPM) and reactive maintenance services for commercial clients across Scotland.
This role is ideal for those with experience in coordinator roles within facilities, property, or maintenance companies looking to build a long-term career. You’ll be using industry-leading FM software to manage service requests and support engineers and subcontractors in the field.
Key Responsibilities
Log and manage incoming helpdesk tickets and maintenance requests from clients
Schedule engineers for planned maintenance and emergency callouts
Update job status, client portals, and internal systems using FM software (e.g., Joblogic, simPRO, BigChange)
Communicate with subcontractors, clients, and internal teams to ensure SLA compliance
Deliver first-class customer support via phone and email
Maintain accurate job documentation and service records
What We’re Looking For
Proven experience in a Helpdesk Coordinator, Service Administrator, FM Scheduler, or Maintenance Helpdesk role
Background in facilities management, building services, or mechanical & electrical (M&E) environments preferred
Familiarity with FM systems like Joblogic, simPRO, or similar platforms is desirable
Excellent communication and problem-solving skills
Highly organised with the ability to thrive in a fast-paced, reactive helpdesk environment
Confident with Microsoft Office, CRM systems, and online job management tools
Why Join Us?
Join a respected and established FM company in Glasgow with long-term client partnerships
Be part of a supportive and experienced facilities helpdesk team
Based at our modern Glasgow office, with no shift work or weekends
Clear career progression opportunities and full training provided
Every day brings new challenges – ideal for those who enjoy varied and fast-paced roles in the property services sector
Apply Today
If you’re looking for a helpdesk job in Glasgow with real career potential and a great team environment, we want to hear from you.
Apply now to join a thriving company in the facilities management sector, or get in touch for an informal chat about the role.
Diversity and Inclusion
At SERT, we are committed to building a workforce that reflects the diverse communities we serve. We actively welcome applications from individuals of all backgrounds, including those who are:
Ex-forces or ex-offenders
Returning to work after a career break
Facing barriers to employment
We work closely with partners such as Bridge of Hope Careers to ensure that inclusive hiring is not just a policy, but a practice. Our recruitment and training services are designed to create equal opportunities and a fair, supportive environment for all.
If you’re interested in expanding your career or transitioning into a new area, SERT offers a range of specialised training courses in electrical, solar, battery, air source heat pumps, and domestic heating. Our training courses are industry-recognised qualifications that could help you explore new career paths in the energy and utilities sectors.
Speak to our team today about enrolling in a course to expand your skills and open new opportunities in growing industries.
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