We are seeking an experienced and proactive Supervisor to oversee the delivery of maintenance works across our social housing portfolio, including planned, reactive, and void property repairs. The successful candidate will be responsible for on-site supervision, ensuring operatives and subcontractors adhere to health and safety standards, follow job specifications, and deliver high-quality work in line with contractual KPIs.
Key Responsibilities
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Operational Supervision
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Provide day-to-day supervision of operatives working on residential properties and voids.
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Ensure all works are carried out efficiently, productively, and in accordance with job instructions and health and safety regulations.
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Monitor progress and quality of work, ensuring timely completion and compliance with standards.
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Stakeholder Engagement
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Liaise with residents and clients to address queries, complaints, and service issues.
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Attend pre-inspections and provide detailed reports within agreed timeframes (48 hours for standard orders, 24 hours for complaints/emergencies).
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Subcontractor and Supplier Coordination
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Ensure subcontractor works are completed as per issued work sheets and meet contract KPIs.
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Monitor supplier performance and escalate issues as needed.
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Workforce Planning
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Organise and coordinate operatives, assisting with appointment scheduling in collaboration with the call centre.
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Deliver toolbox talks and ensure all operatives are briefed on method statements and risk assessments.
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Reporting and Meetings
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Complete all required documentation accurately and promptly.
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Attend regular meetings with line managers to review progress, performance, and operational issues.
Requirements
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Proven experience in supervising maintenance works within the social housing sector (planned, reactive, and voids).
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Strong knowledge of repairs and maintenance operations and health and safety compliance.
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Previous supervisory experience on a maintenance site .
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Excellent communication and organisational skills.
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Ability to manage teams and subcontractors effectively.
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Full clean UK driving licence