Responsibilities
* Primary focus on delivery of all FM Operations in accordance with KPI & Output measurements
* Support / Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
* Comply with QHSE requirements as outlined within the SLA
* Act as a part of site emergency team i.e. Fire Marshall, as required for emergency control activities
* Report all accidents, occupational illnesses and emergencies in relevant books / documentation
* Ensure all contractors, under sphere of control, operate within appropriate H&S processes and client HSE standards
* Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements
* Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
* Provide flexible support to the FM Operation areas as appropriate including Mail / Goods Inwards / Reprographics / Records Retention
* Check that printers and photocopiers are supplied with paper and change toner cartridges when required
* Monitor and maintain stationery levels
* Deliver goods received to correct destination / person
* Co-ordinate site waste and recycling arrangements
* Carry out statutory fire testing and associated checks
* Raise Purchase Orders for goods or services as required
* Approve invoices, goods received notes and statements for payment purposes
* Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns, ensuring customer is kept appraised at all times
* Act as deputy in the absence of line management
* Provide and arrange cover for the operational team as defined by line management
* Other activities and responsibilities may be individually defined
Knowledge and skills
* Knowledge and awareness of the facilities management industry
* Practical experience in working with supply partners to deliver a seamless, integrated service
* Strong PC skills - MS Office
* Self-motivated and resourceful
* Good administrative skills
* Well organised
* Good prioritisation and planning skills
* Customer services experience
* Ability to communicate at all levels
* Service orientated attitude combined with innovative thinking
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