About the role
This role will play a major part in ensuring the smooth running of the IT infrastructure across the business and no two days will be the same.
Day-to-day responsibilities will include:
1. answering all initial IT support Calls
2. completing 1st line support tickets
3. managing the Service Desk platform
4. prioritising and escalating tickets
5. assisting with new starters and hardware
6. assisting with mobile estate
7. managing IT communications.
About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.
You’ll also have:
8. proven 1st line Service Desk support (2 years)
9. experience with Windows, Microsoft office and Microsoft
10. excellent customer service skills
11. knowledge of Windows Server Operating Systems (, )
12. strong work ethic and self-motivation with the ability to work under pressure
13. ability to lift moderate weights such as computer display units.
Desirable systems experience:
14. networking technologies including TCP/IP, DNS, LAN, WAN, DHCP
15. Microsoft Exchange
16. active Directory, Group Policy
17. VMware
18. iOS / iPad
19. solarWinds Web Help Desk
20. Sophos.
Qualifications
21. GCSE’S at Grade C or above in English & Mathematics or equivalent
22. industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
23. ITIL Foundation Qualification (desirable).
What we offer
We offer great rewards and perks including:
24. excellent supervision, peer support, learning opportunities and career prospects
25. retail and lifestyle discounts
26. free DBS check
27. 24/7 counselling and support
28. 25 days annual leave allowance plus bank holidays
29. Blue Light Card eligibility.