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Are you someone with a strategic mindset who loves being creative and innovative?
Do you have a passion for improving customer journeys and enjoy conducting market and competitor reviews? If so, we have the perfect role for you!
A bit about the job:
You will identify and enhance customer experience improvements through customer journey mapping and work on strategic projects that deliver changes to our One Aviva journeys. The successful candidate will collaborate with other departments to establish and embed customer journey best practices. You will manage a central backlog, track changes, and monitor their impact. The role involves influencing and engaging stakeholders across Aviva to prioritize customer experience enhancements.
In this role, you'll work with Customer Journey Leads to map journeys, review best practices, compile insights for analysis and storytelling at governance forums, and collaborate with team members to manage a central backlog and track changes.
Skills and experience we’re looking for:
* Strong knowledge of customer journey mapping
* Experience in managing multiple stakeholders
* Good understanding of backlog management
* Ability to compile and analyze data to generate actionable insights and present findings
* Outstanding communication and presentation skills
What you’ll get for this role:
Our purpose — with you today, for a better tomorrow — is a promise we make to our colleagues. We invest in our people and offer numerous benefits:
* Starting salary circa £50,000 in the National role / £65,000 in London (depending on location, skills, experience, and qualifications)
* Bonus opportunity — up to 10% of annual salary, dependent on performance
* Generous pension scheme — Aviva contributes up to 14% depending on your contributions
* 29 days holidays plus bank holidays, with options to buy or sell up to 5 days
* Discounts on Aviva products (up to 40%) and other retailers
* Up to £1,200 of free Aviva shares annually through our Matching Share Plan and Share in the Success scheme
* Supportive policies including parental and carer’s leave
* Flexible benefits, including sustainability options like cycle to work
* Paid volunteering days and active participation in Aviva Communities
* Wellbeing support and resources
Learn more and calculate your total Aviva Reward using our salary calculator.
Aviva is for everyone:
We’re inclusive and welcome applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing, and adapt locations and hours to suit our colleagues and customers. Most of our team work around 50% in our offices, combining flexibility with collaboration.
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