Rushlift Northampton, England, United Kingdom
Rushlift Northampton, England, United Kingdom
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Talent Acquisition Partner - Rushlift, Doosan Bobcat & Geith International
Location: Brackmills, Northampton
About Rushlift Ltd
Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements.
In addition to providing all types of forklift trucks, from powered pallet trucks to wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes.
About the role:
The Short Term Rental (STR) Hire Controller plays a pivotal role in the coordination, scheduling, and execution of Rushlift MHE’s short term rental operations. You will be responsible for managing all aspects of the hire process from customer order through to delivery and return, ensuring optimal fleet utilisation, high levels of customer satisfaction, and operational efficiency. You will work closely with the STR Sales Manager, transport providers, service teams, and customers to ensure seamless execution of hires, rehires, collections, and breakdown support.
Your key responsibilities will include:
* Manage inbound hire requests and allocate equipment based on availability, location, and customer needs
* Coordinate with transport providers to arrange timely deliveries and collections
* Monitor hire durations and proactively manage contract extensions or off-hires
* Maximise utilisation of the internal fleet through effective planning and rotation
* Manage external rehire relationships to supplement fleet shortages when necessary
* Track rehire equipment performance, costs, and returns
* Serve as a key point of contact for customers regarding hire status, delivery timing, and breakdown support
* Respond to issues quickly and liaise with service teams to minimise downtime
* Maintain a professional, solution-focused approach to all customer interactions
* Input and maintain accurate data in rental management systems
* Ensure all hire contracts, transport notes, and off-hire documentation are completed and archived correctly
* Generate reports for utilisation, open hires, rehire spend, and service response times
* Support weekly operational reporting and fleet KPI tracking
* Ensure health & safety and compliance protocols are followed for all hired assets
What we are looking for:
* Experience in a logistics, rental, or service coordination role
* Experience in MHE, plant hire, or equipment rental environments
* Strong organisational and planning skills
* Ability to work under pressure and manage conflicting priorities
* Excellent customer service and communication skills
* Knowledge of transport coordination and fleet scheduling
* Proficient in Microsoft Office and rental/CRM systems
What we offer:
Competitive Salary Package
Contributory Pension Scheme
Enhanced Parental Policies
Life Assurance
On-site parking
Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…
What Happens Next?
Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.
We will ensure that all our resourcing processes are fair, transparent and consistent across the UK.
We want to ensure that the candidate experience is of the highest professional standard.
Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our Organisation.
For more information about what we do with your data, view our Applicant Privacy Policy.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Manufacturing
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