Overview
Library Outreach Assistant — Cornwall Council
We’re looking for someone who’s friendly and loves working with people of all ages. This is a public/customer-facing role.
Working pattern
Usual working pattern will be: Saturday morning in Bodmin Library (9:30-1:30). Hours may vary and on occasion there may be a requirement to work in Callington Library.
Your Role
* Engage with, and support customers in person, by phone, email, and social media.
* Promote and support reading for pleasure and well-being.
* Assist in organising events and activities both within the library and out in the local community.
You’ll need to stay calm in challenging situations, manage multiple tasks, and juggle priorities. Confidence in helping customers access digital information is essential.
What We Offer You
* A meaningful role where your work truly matters.
* Opportunities to develop new skills and grow professionally.
* The chance to develop customer service and information skills.
* The perfect environment to be creative and contribute ideas to improve services.
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to a standard criminal record disclosure check.
Working Details
Please read the role profile for full details of this role attached below in this advert.
What You’ll Get In Return
Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff to support work/life balance while meeting service needs.
Our Core Employee Rewards And Benefits Include
* a competitive salary.
* a defined benefit pension scheme, based on your career average earnings, with option for extra voluntary contributions.
* a generous annual leave entitlement with the potential to purchase additional leave.
* A national award-winning employee health and wellbeing programme.
* Employee benefits scheme giving access to discounts to local and national goods and services.
Additional Information
Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role. The full role profile is attached here. We recommend saving a copy of this to refer to if you are invited to an interview. For more information or an informal chat about the role please contact Sarah Marsh, sarah.marsh@cornwall.gov.uk.
Application Process
Please attach a supporting statement to your application, and you can add your Education & Qualifications details manually using the application form timeline or upload your CV. Demonstrate why you are suitable against each of the points marked as “Application” on the Role Profile using examples from your experience or transferable skills. Guidance on how to complete your application can be found here – The application process. Applications cannot be edited after submission; contact careers@cornwall.gov.uk if you require assistance. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.
About Us
Cornwall Council delivers services to more than half a million local people and over five million visitors a year. We are happy to discuss flexible working options such as part-time or compressed hours. We are committed to fairness, inclusion, and a diverse workforce. Cornwall Council is an equal opportunities and Disability Confident employer.
Cornwall Council is committed to safeguarding and following safer recruitment principles to ensure staff and volunteers are suitable to work with children, young people and adults at risk.
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