About the Role:
We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact center solutions for our clients. You will be part of a team focused on building and deploying robust contact center solutions leveraging Amazon Connect and other AWS services.
Responsibilities:
· Technical Implementation: Develop, test, and deploy components of contact center solutions under the guidance of senior engineers and architects.
· AWS Utilization: Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact center solution development.
· Amazon Connect Proficiency: Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.
· CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.
· Problem Solving: Troubleshoot and resolve technical issues.
· Learning and Development: Continuously expand knowledge of Amazon Connect, AWS services, and contact center technologies.
Requirements
Qualifications:
· Basic understanding of cloud computing and contact center concepts.
· Exposure to AWS services and architecture.
· Strong problem-solving and analytical skills.
· Attention to detail and ability to follow instructions.
· Good communication and teamwork skills.
Preferred Qualifications:
· Experience with scripting languages (Python, JavaScript).
· Experience with performance and load testing of Managed services