General manager

My client is seeking an experienced and commercially astute General Manager to lead and develop a regional operation within a fast-paced facilities management and building services environment.

This is a senior leadership role requiring a proven operational leader who can take full ownership of a region, driving client satisfaction, commercial performance, team development and business growth. The successful candidate will be comfortable managing key client relationships, leading multi-site operations and operating with the mindset of a business owner.

Whilst a technical or trade background is advantageous, this role is primarily focused on operational leadership, commercial management and client engagement rather than hands-on technical delivery.

Key Responsibilities

• Lead and manage regional operations, ensuring high standards of service delivery across multiple client sites.
• Take ownership of regional performance, including full profit and loss accountability.
• Develop and maintain strong relationships with senior client stakeholders.
• Drive commercial growth through account development, retention and identification of new opportunities.
• Lead, motivate and develop operational teams, ensuring high levels of engagement and performance.
• Monitor and improve service delivery, operational efficiency and contractual compliance.
• Deliver strategic business objectives while maintaining exceptional customer satisfaction.
• Manage performance against key operational and financial targets.
• Ensure health, safety and quality standards are consistently achieved.

About You

We are looking for a confident and commercially minded leader who can successfully manage a region as if it were their own business. You will have:

• Experience managing significant client accounts or portfolios.
• Demonstrable profit and loss responsibility.
• A track record of leading operational teams across multiple locations.
• Strong experience building and maintaining senior-level client relationships.
• Proven success in driving growth, retention and commercial performance.
• Experience managing ongoing service delivery contracts rather than individual projects.
• Excellent leadership, communication and stakeholder management skills.
• The ability to influence, challenge and inspire both clients and internal teams.

The successful candidate will have experience within Facilities Management (FM), Mechanical & Electrical (M&E) Services or Building Services sectors.

A trade background in electrical, mechanical, plumbing, joinery or a related discipline would be beneficial but is not essential.

You will be able to confidently walk into a client meeting, own the relationship, lead and develop teams, manage operational and commercial performance, and deliver outstanding service while driving sustainable business growth.

If you are a commercially focused operational leader looking for an opportunity to take ownership and make a significant impact, we would love to hear from you.