AV Technician Job ID 221305 Posted 21-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) London - England - United Kingdom of Great Britain and Northern Ireland AVJOB DESCRIPTION JOB TITLE : Audio Visual Technician REPORTS TO : Senior AV Technician SCOPE OF JOB : Responsibility for the management of the firm's Audio Visual Service provision to its London office (and supporting other Facilities Services functions as required). Operations Management A client facing position that requires a professional approach and the ability to deal with lots of different types of people.You will be responsible for the delivery of comprehensive, efficient and error free service provision, that meets the needs of the firm and its internal clients and customers, with regard to the following services: - Customer liaison and co-ordination of audio visual (AV) presentation and videoconferencing (VC) requirements - Room set-up support, - Room set-up as per client request furniture removal - Project liaison with Marketing, Training, Client Services and Other relevant Departments - Equipment and presentation set-up (data/LCD projection, sound, integrated control systems, VC dial ups, notebook pc/MS Powerpoint) - Presentation and videoconferencing support (including non-standard hours working) - Equipment support - Events and Meeting Technical Supervision. On site support for all events. - Maintenance and service management, asset and stock control. - Training for other departmental operatives on the basics of the A/V system. Principle Accountabilities - Assist with the on-going review of the Audio Visual Service provision to identify areas of improvement and achieve the optimum balance and integration of service across the London offices, devising and implementing appropriate changes whilst ensuring client/customer needs are fully met. - Continuously review the service operations, managing the general AV/VC support in accordance with room bookings (co-ordinated by Client Services staff) and focusing on best value delivery of in-house and contract services via external suppliers. Manage resources to enhance utilisation and productivity, whilst managing workload peaks in meeting frequently tight deadlines, and working to identify areas of improvement whilst utilising overtime only on an exceptional basis, to achieve the most cost effective service solution. - Develop effective customer (Legal/Partners, IT, Events and Marketing) relationships, acting as the key point of contact, initially meeting and discussing AV/VC requirements, organising and preparing equipment and presentation proceedings, supporting such presentations as required, trouble shooting defects and providing first line breakdown and basic maintenance support of AV equipment. - Assist with the development of internal Service Level Agreements to govern the standard of internally provided services, defining performance levels and key performance indicators (KPI's) applicable to the service level option required and manage so as to ensure excellent services are delivered. - Assist with the preparation of specifications of service requirements and tender/contract documentation and processes regarding the appointment of suppliers. Assist with the development and management of supporting Service Level Agreements to govern the performance of external service providers so as to ensure excellent services are delivered. - Develop on-going means of assessing the Audio Visual Service performance and perception, including regular client/customer feedback, preparing appropriate analysis reports on a quarterly basis. - Develop opportunities within the Audio Visual Service to add value, working closely with the Senior AV Technician, other Facilities teams and Dentons support departments and suppliers as required. - To play a full and proactive part in the overall development of Audio Visual services, contributing to proposals for innovative ways of delivering services with progressive service and efficiency improvements. - Co-ordination and Technical supervision for all events, provide hands on support for supervision of all A/V equipment throughout event, deliver problem free service, for internal and external clients - Provide support and technical advice to other departs and clients on equipment specification, set-up requirements, hire services needs or requirements - Video recording and editing, liaison and assistance to other departments on requirements and set-up for Videoing and recording meeting and events. - The equipment includes Computer Projection, Video Conferencing, laptop/desktop computers / sound / flipchart, microphones, PA systems, plasma technology and LCD screens. You will set up, operate, and remove audiovisual equipment for meetings, Coordinate audiovisual requirements with individual clients as well as the specific management team. Performance Measures The following indicative performance measures with respect to the provision of the Audio Visual Service are applicable: · Quality of service, achievement of KPI's · Level of client/customer satisfaction and absence of complaint · Level of customer focus, responsiveness and attitude · Level of absenteeism, achievement of performance targets · Level of presentations supported and level of equipment failure - Achievement of cost targets and contribution to added value through efficiencies, service development and customer satisfaction - Quality of management information and reporting PERSON SPECIFICATION Qualifications You will be educated to GCSE Grade C or have an equivalent qualification have experience in AV work. You will have knowledge of a variety of audio visual systems and of relevant Health and Safety requirements. Working knowledge of Microsoft Operating systems in a networked environment would be desirable. · A minimum of 2 years practical experience in an AV or IT/communications environment Skills Must be able to demonstrate hands on experience of: · service culture and customer focus; · change management; · project management - able to plan, monitor and control actions in order to deliver results on time, to the highest standards and to budget; · commercial awareness. Must be IT literate to a high level, numerate and have well developed presentation skills Knowledge Should have a good understanding of: · all aspects of Audio Visual Service best practice, including H&S; · data/LCD projection, sound, integrated control systems and video conferencing equipment and presentation software and set-up (e.g. MS Powerpoint); · ISDN and other telecommunications networks and equipment; · current service suppliers and equipment in the marketplace and latest technological advances and innovations. Personal Attributes Must be able to demonstrate the following personal attributes. Achievement Drive · Sets challenging performance standards and objectives for self · Consistently exceeds performance expectations · Seeks and accepts additional responsibility to enhance overall performance of teams · Able to demonstrate a proven track record of achievement drive in facing challenges and achieving excellence Committed to Highest Level of Customer Service · Commitment to customer service · Demonstrates a real desire to anticipate customers' needs by going beyond the routine provision of service · Responds quickly and positively to the needs and requests from customers · Able to engender amongst the team the desire to heighten customer satisfaction · Develops innovative approach to improve long term levels of service delivery Development of Services · Sense of vision and broader awareness of service potential and actively seeks and identifies opportunities to develop services · Ability to express ideas or facts in a clear and concise manner and to convince others of own expressed view · Ability to express ideas clearly in writing, in good grammatical form in such a way as to be clearly understood · Ability to generate imaginative solutions in a business situation Effective Decision Making · Handles problems by actively identifying practical solutions that suit customer requirements · Anticipates problems and takes preventative action · When making decisions, assesses all options and selects the most appropriate given customer and business needs · Constructively challenges traditional systems and methods in the long term interests of the firm · Makes decisions in a timely manner Learning From Experience · Develops and maintains in-depth knowledge and skills required for enhanced performance · Seeks ongoing feedback (positive and negative) and acts on it · Constantly solicits a wide variety of experiences to develop understanding of the technical requirements Communication · Maintains two-way communication with staff, listens effectively and encourages openness · Keeps people well informed and up-to-date on information in order to achieve objectives · Communicates clear and concisely to ensure understanding · Encourages innovative thinking which challenges the status quo with view to improving performance · Capable of communicating effectively at all levels CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)