Based at Selsdon, Croydon | Full-Time (Part-Time Considered) Are you passionate about creating memorable guest experiences from the very first interaction? Do you thrive in a fast-paced hospitality environment where no two days are the same? We are looking for a confident, organised, and guest-focused Reservation & Guest Experience Specialist to join our growing central reservations team. This is an exciting opportunity to play a key role in shaping the guest journey across our hotels, spa, and dining experiences. With 6 hotels in the group and more in the pipeline and as one of the first points of contact for our guests there will be plenty of opportunity to help create a seamless and personalised booking experience while supporting revenue growth and operational excellence across the group. What You’ll Be Doing Managing accommodation, spa, and dining reservations across multiple platforms Delivering exceptional guest service through phone, email, and online enquiries Identifying opportunities to maximise revenue while providing genuine value to guests Building strong relationships with guests, agents, and third-party partners Communicating effectively with hotel operations teams to ensure smooth guest handovers Resolving guest concerns quickly, professionally, and proactively Supporting forecasting accuracy through timely system updates Contributing ideas to continuously improve guest experience and team performance What We’re Looking For We’re seeking someone who is naturally warm, proactive, and commercially aware, with a genuine passion for hospitality. You will ideally have: Minimum 2 years’ experience within a hotel or accommodation environment Strong understanding of reservations and guest service standards Excellent communication skills with a natural ability to make every conversation as individual as you. High attention to detail and ability to multitask Confidence using reservation and hotel systems A collaborative and positive approach to teamwork The ability to think quickly and solve problems calmly A passion for delivering memorable guest experiences Experience across wider hotel operations or spa operations would be an advantage. Why Join Us? Be part of a supportive and collaborative hospitality team Work in an environment where your ideas and contributions matter Opportunity to grow and develop your hospitality career Competitive salary Flexible working options considered A culture built around anticipation, teamwork, excellence, fun, and celebration If you love hospitality, enjoy helping people, and want to be part of a growing business focused on exceptional guest experiences, we’d love to hear from you. Apply now and become part of the journey.