Descripción del empleo
CRITICAL TASKS
Communication
1. Talk with and listen to other employees to effectively exchange information.
2. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
3. Provide assistance to coworkers, ensuring they understand their tasks.
4. Speak to guests and co-workers using clear, appropriate and professional language.
5. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
6. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Install, Maintain, and Repair Items
7. Use the Lockout/Tagout system before performing any maintenance work.
8. Prioritize non-guest repair requests.
9. Respond and attend to guest repair requests.
10. Perform miscellaneous minor repairs as required to meet guest requests or maintenance requirements.
11. Perform preventative maintenance on tools and equipment, including cleaning and lubrication.
12. Recommend replacement of defective/outdated appliances, electronics, and equipment.
13. Install and maintain appliances, electronics, and equipment.
14. Ensure that all flammable materials are stored in COSHH approved containment devices.
15. Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.
Plumbing
16. Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets using appropriate techniques.
Coordinate with Others
17. Communicate with customers when necessary to resolve maintenance issues.
18. Coordinate with other departments using telecommunications devices in order to respond to requests and resolve maintenance issues.
Guest Relations
19. Address guests' service needs in a professional, positive, and timely manner.
20. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper or moving objects out of the way).
21. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
22. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, etc) to resolve issues, delight, and build trust.
Safety and Security
23. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
24. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
25. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
26. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
27. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
28. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
29. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
30. Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
31. Protect the privacy and security of guests and coworkers.
32. Maintain confidentiality of proprietary materials and information.
33. Follow company and department policies and procedures.
34. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
35. Perform other reasonable job duties as requested by Supervisors.
Working with Others
36. Partner with and assist others to promote an environment of teamwork and achieve common goals.
37. Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
38. Support all co-workers and treat them with dignity and respect.
39. Develop and maintain positive and productive working relationships with other employees and departments.
40. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Administration
41. Assist the Chief Engineer & Head of Loss Prevention with the emergency light, fire extinguisher, daily plant tour logs, shift schedule, ordering of supplies and update of stock list.
Maintain Records or Logs
42. Maintain daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.
Quality Assurance/Quality Improvement
43. Comply with quality assurance expectations and standards.
44. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
45. Monitor the performance of others to ensure adherence to quality expectations and standards.
Physical Tasks
46. Visually inspect tools, equipment, or machines (e.g., to identify defects).
47. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
48. Move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds without assistance.
49. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
50. Enter and locate work-related information using computers and/or point of sale systems.
51. Move up and down a ladder.
52. Move up and down stairs and/or service ramps.
53. Move over sloping, uneven, or slippery surfaces.
54. Read and visually verify information in a variety of formats (e.g., small print).
55. Stand, sit, or walk for an extended period of time or for an entire work shift.
56. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Maintain Building and Property
57. Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
58. Maintain proper maintenance inventory and requisition parts and supplies as needed.
59. Operate power lift in accordance with JSA to perform elevated maintenance.
60. Identify, locate, and operate all shut-off valves for equipment.
61. Calibrate all controls, gauges, meters, and other equipment as required.
62. Assist in training mechanical level and other departmental hires on equipment, policies, and procedures.
Warehouse
63. Order items, including filling out requisitions, obtaining manager approval, and using appropriate vendors.
64. Maintain purchase orders log and file purchase orders upon payment, ensuring that orders match packing slips.
65. Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
66. Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
Emergency Response
67. Assist local authorities with emergency and natural disaster situations (e.g., flood, blackout, fire alarm) according to disaster response protocol.
PREFERRED QUALIFICATIONS
Education
Technical, Trade, or Vocational School Degree
Related Work Experience
Proven experience in the maintenance field, with specialist knowledge in at least one area – plumbing, carpentry, electrician, masonry etc.
Supervisory Experience
No supervisory experience is required
CRITICAL COMPETENCIES
Personal Attributes
68. Integrity
69. Initiative
70. Stress Tolerance
71. Adaptability/Flexibility
72. Safety Orientation
73. Self-Development
74. Dependability
75. Positive Demeanor
76. Presentation
Interpersonal Skills
77. Team Work
78. Interpersonal Skills
79. Diversity Relations
80. Influence
81. Customer Service Orientation
82. Negotiating
Communications
83. Communication
84. English Language Proficiency
85. Writing
86. Listening
87. Applied Reading
88. Form, Report, and Log Completion
89. Telephone Etiquette Skills
90. Electronic Communication
Analytical Skills
91. Problem Solving
92. Decision-Making
93. Computer Skills
94. Learning
95. Arithmetic Computation
Organization
96. Detail Orientation
97. Multi-Tasking
98. Time Management
Physical Abilities
99. Visual Acuity
100. Work Conditions
101. Manual Dexterity
102. Hand-Eye Coordination
103. Agility
104. Stamina
Maintenance and Repair
105. Energy Conservation
106. Pneumatic/Electronic Systems and Controls
107. Electrical
Tools and Equipment
108. Personal Protective Equipment
109. Hand/Power Tools
110. Machine and Motor Equipment
Administration
111. Maintain Files and Records
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.