Salary: £30,000 - 30,000 per year Requirements: Previous IT helpdesk or technical support experience (ideally two years or more) Strong interest in technology and problem solving Experience with Windows 11, Windows Server, and Microsoft 365 Knowledge of Active Directory and basic networking Familiarity with mobile device management and cloud services Strong communication and customer service skills Highly organised with attention to detail Full UK driving licence and access to your own vehicle (essential due to travel requirements) Responsibilities: Provide first line IT support via phone, email, ticket system, and in person Troubleshoot and resolve IT issues and technical faults Support office and depot technology including printing and network systems Configure and deploy IT hardware for users Manage user accounts, including joiners and leavers Assist with hardware and software asset tracking Support Microsoft 365 and core business applications Provide occasional on-site IT support at other locations Maintain data security and confidentiality Technologies: Active Directory Cloud Hardware Support Microsoft 365 Mobile Network Security Windows Office 365 More: We are recruiting for an IT Helpdesk Technician to join our IT team in Nottingham. This is a great opportunity for someone with a strong interest in technology and previous helpdesk or IT support experience who enjoys problem-solving and supporting users in a fast-paced environment. The role involves providing first-line IT support to approximately 500 office-based and remote users. We offer a supportive team environment and exposure to a wide range of technologies to help you develop your technical skills. The working hours are on a rota basis, with a competitive salary of £30,000 per annum. last updated 11 week of 2026