Job Overview
We're looking for someone to join our growing storage franchises as an Operations Manager. Reporting to the Directors, they will manage and oversee the daily operation of the business; organising both the mobile and container self-storage elements and pushing the franchises forward.
As part of the well-known easy family of brands, easyStorage is the go to provider for affordable, convenient storage across the UK.
The role will be split between our Brislington (BS4 3QQ) and Hallatrow (BS39 6EN) sites with some aspects of the role allowing for remote work. This also includes online meetings and seminars, alongside occasional events hosted by the easyStorage head office team.
The right candidate will be self-motivated, keen to deliver and maintain a high level of customer service and focused on building on the franchises' success.
Responsibilities
· Routine administration & diary planning.
· Following up enquiries, driving sales, pursuing & developing new leads.
· Checking customers in and out of the self-storage site.
· Credit control support (alongside automated payment system).
· Liaising with head office and other franchises across the country in person and online.
· Management of self-storage site (including welcoming new customers, planning of containers and site layout).
Requirements
· Strong communication and interpersonal skills.
· Clean driving licence and own vehicle (mileage expenses to be provided).
· Strong computer literacy and ability to quickly adapt to bespoke software packages.
· Basic understanding of Quickbooks or similar ideal but not essential.
· Strong organisational skills and attention to detail.
· Ability to work both independently and as part of a team.
· Customer service experience essential.
· Experience of the self-storage industry preferable but not essential.
· Occasional hands-on involvement with customer collections.
Full training & uniform provided.
Full time hours, Monday-Friday. Schedule to be discussed.
Four week's paid holiday & Bank Holidays.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Work Location: In person