What you'll own
Primary Focus: You will translate insights through data-driven storytelling and into actionable items across internal and external stakeholders to improve authorisation, authentication, and routing approval rates.
Data-Driven Insights & Storytelling
- Translate complex data into compelling, actionable insights using clear data storytelling techniques across internal and external stakeholders.
- Conduct high-level data analysis and visualisation to monitor performance against benchmarks.
- Identify trends across issuers, schemes, platforms, and merchant configurations to drive issuer outreach strategies.
Optimization & Performance Improvement
- Drive improvements in authorisation, authentication, and routing efficiency through data-led recommendations.
- Convert analytical findings into practical, scalable solutions that deliver measurable uplifts (e.g., approval rates, revenue protection, cost reduction).
- Identify recurring issues and ensure systemic resolution to improve long-term performance while partnering with issuers.
Intake, Prioritization & Delivery
- Support the intake of new optimisation opportunities, including requirement gathering and prioritization.
- Allocate and coordinate work within the team to ensure efficient execution.
- Manage and track a pipeline of initiatives, documenting progress, recommendations, and outcomes.
Stakeholder Collaboration & Issue Resolution
- Work cross-functionally with Operations, Product, Technology, Data, Schemes, and Issuers to implement solutions.
- Act as a bridge between data insights and commercial outcomes by triaging and escalating recurring or complex issues.
- Communicate insights and recommendations effectively to both technical and non-technical stakeholders.
Qualifications
- Bachelor’s degree in business management or equivalent combination of education, training, or work experience within Payments.
- 2+ years of relevant experience with most of the requirements below.
- Broad knowledge of Worldpay products and related services; in-depth knowledge of products and services supported by the team.
- Basic knowledge of data analysis and visualisation skills (e.g., Excel, Power BI, Tableau, Snowflake, SQL) and IT technologies (operating systems, network devices, software development, architecture).
- Excellent verbal and written communication skills for both technical and non-technical audiences at executive, management, and individual contributor levels.
- Curiosity and strong communication, problem-solving, time management, and project management skills.
- Ability to work both independently and in a team environment.
- Deep understanding of the payments industry and authorisation pathways (gateways, platforms, acquirers, networks, issuers).
- Experience with authorisation investigation & resolution and strong analytical skills to understand investigation approaches and tackle complex matters.
- Some flexibility of hours is required.
Preferred
- Strong existing connections within the Worldpay business (Product, Commercial, Operational) and ability to drive new cross-business collaboration.
- Knowledge and experience with differing platforms (WPG, VAP, NAP) and merchant profiles.
